Concurrent · 10 hours ago
Technology Support Specialist
Tampa, FL
Full-time
Hybrid
New Grad, Entry Level
$55K/yr - $65K/yrConcurrent is seeking a motivated and customer-focused Technology Support Specialist to join their team. The successful candidate will manage technology support tickets, assist users with troubleshooting technical issues, and ensure the smooth operation of the technology help desk.
AdviceFinancial ServicesWealth Management
Responsibilities
Serve as the first point of contact for employees needing IT support via phone, email, or ticketing system
Log, track, and manage technology support tickets to ensure timely resolution
Troubleshoot basic hardware, software, and network issues, escalating complex problems to senior team members when needed
Provide step-by-step technical guidance to users, ensuring they understand the solutions provided
Maintain records of reported issues, solutions, and user feedback to help improve internal support processes
Assist with setting up and managing user accounts, access permissions, and system credentials
Ensure employees have appropriate access to company applications such as Microsoft 365, Box, DocuSign, and other business platforms
Support onboarding and offboarding processes by managing system access for new hires and deactivating accounts for departing employees
Help monitor system performance and notify IT administrators of any issues or concerns
Collaborate with IT vendors to assist in resolving software or hardware-related issues
Assist with software installations, updates, and patches to ensure systems are running smoothly
Provide support for basic cybersecurity measures, such as identifying phishing emails and reporting security concerns
Contribute to the development of IT support documentation, including FAQs, troubleshooting guides, and user manuals
Identify recurring issues and suggest improvements to processes to enhance efficiency
Participate in training sessions to expand technical knowledge and stay updated on new tools and technologies
Qualification
Required
Associate's, Bachelor's degree or Trade School experience in Information Technology, Computer Science, or a related field (or relevant certifications/experience)
Strong interest in technology support, IT troubleshooting, and customer service
Basic understanding of computer hardware, operating systems, and common business applications
Excellent problem-solving skills with attention to detail
Strong communication and interpersonal skills to assist users effectively
Ability to manage multiple support requests and prioritize tasks accordingly
Preferred
Familiarity with help desk ticketing systems is a plus
Benefits
401(k) matching
Dental Insurance
Disability insurance
Employee assistance program
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Company
Concurrent
Concurrent is a platform for advisors that provides compliance, supervision, operational support, technology, banking, and trust services.
Founded in 2017
51-200 employees
H1B Sponsorship
Concurrent has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Nate Lenz
Co-Founder and CEO
Kevin McFarland
Founding Partner
Recent News
2026-01-09
2025-12-10
2025-10-23
Company data provided by crunchbase