SmartSimple Software · 4 hours ago
Senior Manager, Enterprise Client Success
United States
Full-time
Remote
Senior Level, Lead/Staff
8+ years expSmartSimple Software empowers mission-driven organizations to manage their data and workflows with comprehensive software solutions. The Senior Manager of Enterprise Client Success will shape and execute a client success strategy across top-tier accounts, driving exceptional outcomes and fostering long-term partnerships.
Business Process Automation (BPA)Information TechnologyPaaSSaaSSoftware
Hiring Manager
Dalia Fahmi
Responsibilities
Lead, mentor, and inspire a team of Client Success Managers, fostering a culture of accountability, collaboration, and continuous improvement
Establish clear performance goals and provide ongoing coaching to elevate team capabilities
Drive exceptional outcomes for enterprise clients by creating and delivering best practices that maximize value and strengthen long-term partnerships
Design and implement scalable success frameworks tailored to enterprise clients, ensuring consistent product adoption and measurable impact
Act as the primary escalation point for enterprise clients, resolving complex issues with urgency and professionalism
Serve as a trusted advisor to senior client stakeholders, building strong executive relationships
Partner with Product, Engineering, and other internal teams to communicate client feedback, identify trends, and influence roadmap decisions that enhance client experience
Collaborate with Sales and Account Management to support renewals and expansion opportunities
Monitor and analyze key success metrics, including gross/net retention, client health scores, engagement, and adoption KPIs
Leverage insights to proactively identify risks and opportunities, driving strategic interventions
Develop and refine processes, tools, and resources that enable the team to deliver consistent, high-quality client experiences
Ensure compliance with enterprise-level SLAs and contractual obligations
Qualification
Required
8+ years in Client Success, Account Management, or related roles, with at least 3+ years in a leadership capacity managing enterprise accounts
Strong leadership and people management skills with a proven ability to build high-performing teams
Exceptional communication and executive presence; comfortable engaging with senior client stakeholders
Analytical mindset with proficiency in success metrics, data interpretation, and reporting tools
Familiarity with SaaS, enterprise technology solutions, and multi-product environments
Preferred
Experience / Understanding of the philanthropic sector is preferred, including trends, challenges, and best practices for serving different types of mission-driven organizations
Benefits
Tuition
Lifestyle reimbursements
Bespoke mindfulness and fitness initiatives
Company
SmartSimple Software
SmartSimple Software is a global leader in cloud-based automation and collaboration solutions, trusted by 500+ clients across 192 countries.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Keith Yau
Distinguished Engineer
Mike Reid
Board Member
Recent News
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