4over · 18 hours ago
Customer Success Rep I (in-person)-Bilingual Spanish/English
Phoenix, AZ, US
Full-time
Onsite
New Grad, Entry Level
$18/hr - $19/hr4over is a company committed to building a diverse and inclusive workplace. They are seeking a Customer Success Representative (CSR) who will deliver exceptional support and build strong customer relationships by actively listening and implementing effective solutions.
E-CommerceManufacturingRetail
Responsibilities
Educate and assist customer base on company website, products, and services
Resolve customer concerns in a quality-oriented way to produce a positive outcome either via telephone, through virtual chat, or a combination of the two
Provide customer feedback to department for new product and resource development
Accurately notate and record each customer interaction to ensure all accounts are updated
Be a knowledgeable point of contact for both new and existing customers
Handle complex requests with patience, professionalism, and empathy
Review and resolve situations in a timely manner by identifying customer concerns
Demonstrate a sense of urgency and dedication to exceed customer expectations and earn customer loyalty through accuracy, efficiency, courtesy, and knowledge
Listen actively and intently to gain a full understanding of the call; acknowledge key points and ask appropriate questions; interpret verbal cues to identify underlying concerns and motivations
Complete and process all required tasks
Regularly perform general housekeeping duties in your work area(s)
Adhere to all safety policies and protocols and maintain a safe working environment
Attend all department/company meetings
Other duties as assigned
Qualification
Required
High School Diploma or equivalent (GED)
Previous experience in customer service roles
Demonstrated history of stable employment
Preferred
Bilingual in English and Spanish is highly desirable
Experience in printing or wide format production – preferred
Benefits
Medical, Dental, Vision, Life/AD&D Insurance, Disability, and Flexible Spending Accounts (FSAs) for Health Care and Dependent Care
4over pays 100% of the employee’s premium for his/her Basic Life/AD&D Insurance in the amount of 1x the employee's annual salary, up to $500,000
401(k) Retirement Plan
9 Paid Holidays
Accumulating PTO to be used after 90-days of continuous and active full-time service
Company
4over
As industry leaders in print order fulfillment for print resellers and industry professionals, 4over has established itself with a tradition of quality, consistency and excellence.
Founded in 2000
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Christopher Lang
Chief Operating Officer
Hal Brandom, SHRM-SCP
Chief People Officer
Company data provided by crunchbase