Stafi · 13 hours ago
03. Director for Client Success with Law Firm Experience - US Based
United States
Full-time
Remote
Director/ExecutiveStafi is a company focused on enhancing client experiences for law firms. They are seeking a strategic Vice President of Client Success to drive onboarding, client retention, and operational excellence while building trusted relationships with law firm leadership.
Human Resources
Responsibilities
Own and continuously optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion
Design and lead structured onboarding programs that drive rapid adoption, clear value realization, and high client satisfaction
Build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders
Leverage client data and performance metrics to identify trends, risks, and opportunities to improve retention and outcomes
Establish clear success metrics, feedback loops, and reporting frameworks to continuously improve the client experience
Build, lead, and mentor a high-performing Client Success organization, including managers and specialists
Foster a culture of accountability, collaboration, and excellence aligned with company values
Recruit, train, and develop top-tier talent to support growth and scalability
Develop and implement scalable systems, processes, and policies that drive operational efficiency and consistency
Partner with executive leadership to define and execute the company’s client success strategy and long-term objectives
Analyze performance data to inform strategic decisions, continuous improvement, and growth initiatives
Manage budgets and resources responsibly, ensuring profitability and operational discipline
Partner closely with Sales to support renewals, expansion opportunities, and revenue growth
Ensure strong post-sale execution to support sales targets and client expectations
Collaborate with Product, Operations, and Leadership teams to align client needs with company strategy and roadmap
Lead and operate in full alignment with Stafi’s core values: be reliable, work hard, have fun, care deeply, be passionate, take initiative, collaborate, and demonstrate loyalty
Qualification
Required
Strategic, hands-on experience in client success management, particularly within law firms
Strong understanding of how law firms operate, grow, and scale
Ability to own and optimize the full client lifecycle, from onboarding through long-term partnership, renewal, and expansion
Experience in designing and leading structured onboarding programs that drive rapid adoption and high client satisfaction
Proven ability to build and maintain trusted, executive-level relationships with law firm leadership and key stakeholders
Experience leveraging client data and performance metrics to identify trends, risks, and opportunities
Ability to establish clear success metrics, feedback loops, and reporting frameworks
Experience in building, leading, and mentoring a high-performing Client Success organization
Ability to foster a culture of accountability, collaboration, and excellence
Experience in recruiting, training, and developing top-tier talent
Ability to develop and implement scalable systems, processes, and policies for operational efficiency
Experience partnering with executive leadership to define and execute client success strategy
Ability to analyze performance data to inform strategic decisions and growth initiatives
Experience managing budgets and resources responsibly
Ability to partner closely with Sales to support renewals and revenue growth
Experience ensuring strong post-sale execution to support sales targets and client expectations
Ability to collaborate with Product, Operations, and Leadership teams
Company
Stafi
Stafi is a provides remote staffing solutions.
Founded in 2009
51-200 employees
Funding
Current Stage
Growth StageRecent News
2025-07-26
Company data provided by crunchbase