Cognizant · 22 hours ago
Deskside Support Engineer
New York, NY
Full-time
Onsite
Mid Level
$63K/yr - $73K/yr
3+ years expCognizant is seeking a Deskside Support Engineer to provide expert support for Macintosh OS X and Windows systems. The role involves delivering high-quality technical solutions, managing incidents, and ensuring optimal performance of desktop systems in a dynamic office environment.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
No H1B
Responsibilities
The candidate will provide expert support for Macintosh OS X and Windows systems ensuring seamless networking and desktop support. This position focusses on delivering high-quality technical solutions in a dynamic office environment
Provide expert support in Incident Management swiftly resolving issues to minimize downtime and impact. - Manage Macintosh OS X and Windows systems ensuring optimal performance and Facilitate seamless solutions to enhance connectivity and communication across the organization
Deliver desktop support with a focus on onsite troubleshooting and problem-solving to ensure user productivity
Collaborate with cross-functional teams to align technical solutions with business objectives and goals
Implement best practices in technical support to enhance system reliability and user experience
Monitor and analyze system performance to identify areas for improvement and implement necessary changes
Develop and maintain documentation for technical processes and procedures to ensure consistency and efficiency
Provide training and guidance to team members to enhance their technical skills and knowledge
Engage in continuous learning to stay updated with the latest technologies and industry trends
Contribute to the companys purpose by ensuring robust technical infrastructure that supports business growth and societal impact
Provide hands-on support for end-user devices including desktops, laptops, tablets, mobile phones, printers, docking stations, monitors, and associated peripherals
Perform troubleshooting, break-fix, and resolution of hardware, software, and connectivity issues through both physical (on-site) and supported remote modes
Support operating system-related activities, including OS updates, patches, upgrades, and general maintenance tasks to ensure device stability and compliance
Assist with system imaging, configuration, and deployment of new devices as part of hardware refresh programs, new joiners, or device replacements
Leverage approved desktop management tools and simple applications to efficiently diagnose issues, execute fixes, and perform routine engineering tasks
Coordinate with desktop engineering and other resolver groups for escalations, root cause analysis, and implementation of permanent fixes where required
Ensure adherence to defined service levels, security standards, and operational procedures while delivering a consistent end-user experience
Qualification
Required
Minimum of 4 years of relevant experience with a focus on delivering high-quality technical solutions in a dynamic office environment
Expert support for Macintosh OS X and Windows systems ensuring seamless networking and desktop support
Experience with Service Management Incident Management, Macintosh OS X Laptop Support, Windows Networking Desktop Support
Hold a Bachelor's degree in Computer Science or a related field
Sound networking knowledge to maintain robust connectivity
Competence in remote desktop support addressing user concerns efficiently
Preferred
Relevant certifications preferred
Benefits
Medical/Dental/Vision/Life Insurance
Paid holidays plus Paid Time Off
401(k) plan and contributions
Long-term/Short-term Disability
Paid Parental Leave
Employee Stock Purchase Plan
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
Hindu Business Line
2026-01-24
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Company data provided by crunchbase