Santa Ana Star Casino Hotel · 10 hours ago
DIRECTOR OF IT
Santa Ana Pueblo, NM, US
Full-time
Onsite
Lead/Staff, Director/Executive
5+ years expSanta Ana Star Casino Hotel is seeking a Director of IT to manage and coordinate the activities of their Management Information Technology. This role involves providing strategic direction, ensuring excellent service to the user community, and overseeing the development and implementation of IT systems.
CasinoEventsGamingHotel
Responsibilities
Work with the IT team to ensure excellent service is provided to the user community
Plans, develops, leads, and controls project flow for IT Infrastructure
Consults with Executive Management (GM, Directors, and other Executives, etc.) in conjunction with IT staff members to provide for computer service and support the various operating departments
Determines the scope and priorities of user community requests and system projects. Provides for needs assessments as required for the property
Recommends and develops plans for systems development and operations, hardware and software purchases, budget, and staffing
Directs and manages the development, implementation, installation, and operation of information and functional systems for the casino property
Develops, implements, and monitors management information technology policies and controls to ensure data accuracy, security, legal and regulatory compliance. This is to include compliance with established MICS per Gaming and Tribal regulation
Negotiates and contracts with consultants, technical personnel, and vendors for services and products as deemed necessary by the CIO
Develops, maintains, and tests disaster recovery schemes and plans
Defines the developmental and operational tasks for a full Disaster and Recovery Plan
Provides support to end users in the selection, procurement, usage, and maintenance of software programs and hardware consistent with management and operational requirements
Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems relating to system, development, and infrastructure requirements
Responsible for I.T. Communications, Help Desk, Audio/Visual, and Technical Services, Operations, and Application Support staff
Highly self-motivated and directed with keen attention to detail
Performs other duties as assigned
Qualification
Required
BS degree in computer science or equivalent; 5 or more years of related experience managing an IT staff and Gaming Systems
Computer Certifications, Management Training, and Project Management Certificates will be required
Knowledge of network environments such as Windows RS/6000, AS/400, CISCO, UNIX and Windows networks
Additional training and education in systems analysis is required
Ability to create and write reports (i.e., benchmarks, statistics, etc.) business correspondence, procedure manuals and project plans
Minimum three to five years of PC technical experience hardware, operating systems, and networking
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Must be able to read, write, speak, and understand English
Must have knowledge of spreadsheet software and word processing software with use of Microsoft products including Word, Excel, and Outlook
A smartphone capable of running company applications and communication systems is required
All employees are required to proficiently use a smartphone for company applications, email, and text
Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license
Display strong verbal and written communication skills
Proven ability to handle stress and remain professional during system failures
Must be able to work in a highly structured and regulated workplace and maintain strict compliance with companywide procedures, internal control policies and procedures and Tribal Gaming Commission regulatory requirements
Maintains a strict level of confidentiality regarding company information
Strong organizational skills
Proven ability to provide outstanding customer service
Must have excellent problem-solving abilities
Must be a detail oriented, organized individual with the ability to multi-task
Must be able to work in a fast-paced environment
Must be able to deal with stressful situations in a professional manner
Must be a Team Player
Display strong verbal and written communication skills
While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks and hear
Lifting and transporting of moderately heavy objects, such as computers and peripherals
Sitting or standing for extended periods of time
Must be able to work various hours including weekends and holidays
Must present self in a well-groomed, professional appearance
The employee must be able to lift up to 25 pounds
Must be able to work at a fast pace
Must be able to handle stress effectively
Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents
Physical ability to safely perform the essential job functions of the position
Preferred
Specialized work experience in casino related computer systems and software preferred
Company
Santa Ana Star Casino Hotel
Santa Ana Star Casino Hotel is a destination for gaming and entertainment.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
John Cirrincione
Chief Executive Officer
Recent News
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