POLYWOOD® · 6 hours ago
Customer Experience Specialist | Interval Flexpath Opportunity | On-Site
Syracuse, IN
Full-time
Onsite
New Grad, Entry Level
$19/hr - $22/hrPOLYWOOD® is expanding its Customer Experience team, seeking up to 40 Customer Experience Specialists to support their growing demand for outdoor furniture. The role focuses on delivering exceptional customer care and building trust while assisting customers with their inquiries and needs.
E-CommerceFurnitureManufacturingShopping
Hiring Manager
Aris Relias
Responsibilities
Deliver exceptional customer care over the phone, email and chat
Communicate with clarity, empathy, and efficiency to support customers’ needs
Share product information, availability, pricing, and thoughtful recommendations
Process orders, returns, exchanges, and warranty claims with accuracy
Resolve concerns and elevate the customer experience with every interaction
Collaborate closely with teammates and internal departments to ensure seamless follow-through
Qualification
Required
Excellent communication and interpersonal skills
Comfort navigating multiple systems at once
Ability to prioritize and adapt in a fast-paced environment
A dependable, punctual, and collaborative work style
A helpful, team-oriented mindset and eagerness to support both customers and colleagues
Preferred
Phone customer service experience preferred, not required
Benefits
$1,000 Thank You Incentive at the end of peak season
Holiday pay during peak season
Access to benefits during peak season and continued access during off-season
Merit increases and growth pathways each year you return
$500 Incentive on your first paycheck of the season to celebrate your return
$500 Incentive on your fourth paycheck to end the month on a high note
$1,000 Incentive on your last paycheck of the Peak Season to ease the transition into the Off-Season
Full suite of benefits during Peak Season
Continued access to medical, dental, and vision insurance during Off-Season
401(k) eligibility , with contributions resuming as soon as you return
Free gym membership to our local gym partner(s)
Company
POLYWOOD®
Our story began in the late 1980s when the outcome of government recycling programs created steadily growing mountains of recycled plastics.
Founded in 1990
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-03-25Acquired
Leadership Team
Matthew Shaw
Chief Financial Officer
Recent News
Designers Today
2025-11-01
2025-09-30
Company data provided by crunchbase