Columbus State Community College · 11 hours ago
Technician I, IT Support Center
Columbus Campus
Full-time
Hybrid
Entry Level
$22.11/hr - $22.11/hr
1+ years expColumbus State Community College is seeking a Technician I for their IT Support Center. This role provides technical support to staff, faculty, and students, serving as the first point of contact for troubleshooting hardware/software issues in a hybrid environment.
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Responsibilities
Troubleshoots technical equipment such as workstations and laptops. Handles phone calls and the current ticketing system
Performs general repairs to technical equipment and identifies the need for significant maintenance for referral to the vendor if under warranty
Performs setup for workstations and laptops and provides cable management for these devices
Provides technical support to classrooms virtually, via phone, or in person. Runs tests to isolate the source of issues
Maintains confidentiality of any information accessed, received, processed, viewed, etc., within the College’s systems, storage, office spaces or other areas utilized within the IT department
Answers and enters incoming calls and emails into the IT ticketing system and logs calls and emails into the Automated Call Distribution (ACD) software
Provides documentation and updates to service requests that the IT Support Center receives in the current ticket system, identifying and prioritizing the requests and escalates to Supervisor as necessary
Provides essential professional support via phone, email, chat, or person and ensures that end users are notified of any changes or delays
Gains knowledge of all utilities used within the IT Support area, including Microsoft Configuration Management Console, imaging, and installing software on workstations and laptops, Microsoft Teams, and College account management tools
Develops knowledge of software and hardware unique to the support area
Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community
Qualification
Required
High School Diploma or equivalency, with technical or vocational training in a closely related field
One (1) year of experience working in a remote and on-site technical support
An appropriate combination of education, training, coursework and experience may qualify a candidate
Company
Columbus State Community College
Columbus State has been thriving for 50 years.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Aletha Shipley
Vice President, Chief Financial Officer and Treasurer
Kelly Chapman Simons, DM
Senior Vice President & Chief Academic Officer
Recent News
Seattle TechFlash
2022-12-30
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