NEOGOV · 13 hours ago
Lead Emergency Communications Specialist
Huntsville, AL
Full-time
Onsite
Mid, Senior Level
$55K/yr - $55K/yr
2+ years expNEOGOV is seeking a Lead Emergency Communications Specialist to oversee day-to-day operations in the dispatch center. This role involves supervising staff, managing emergency calls, and ensuring proper staffing levels while maintaining effective relationships with emergency response personnel and the public.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Perform all essential functions of the Senior Communications Officer classification and must maintain proficiency and a high level of knowledge regarding all aspects of Communications Officer and Senior Communications Officer tasks (refer to the job description for a full list of requirements)
Oversee day-to-day operations of CFD staff; supervises personnel, prioritize and assign work to ensure that emergency services are dispatched in a timely manner and CFD's service and production expectations are achieved; assume control of more serious and complex emergency calls as necessary
Mitigate staffing issues; fill last-minute vacancies, proactively seeking solutions to scheduling to ensure proper staffing levels
Coordinate major incidents to ensure proper notifications are made; report unusual or high-interest circumstances or problems to Communications Manager
Provide information to appropriate departments regarding technical issues, equipment functionality, operational procedures, rules and regulations, and other requests as needed
Ensures accurate and complete recording of information and activity related to calls for service in CAD and other records management systems
Perform general record-keeping duties, prepares and distributes general correspondence to department heads and appropriate others
Responsible for training and evaluation of new hires, setting work standards, developing daily training plans, complete training documents in a timely manner
Participate in training and oversight of assigned subordinate staff; ensures that subordinate staff are completing their training in a timely manner; keep up with subordinate certification needs
Actively work with all subordinate staff to improve or resolve performance issues and ensure a high standard of service; offers guidance, individual training and instructions as needed
Responsible for timely employee performance evaluations and making recommendations for employee performance goals; timely identification of performance deficiencies, involving the employee and manager to develop effective corrective action plans
Recommend and participate in the transfer, promotion, re-assignment, layoff, suspension or discharge of employees; implements basic corrective actions including oral counseling and oral warnings; discusse the need for further corrective action with Communications Manager and/or Madison County Personnel Department as appropriate
Member of CFD's Quality Assurance team, evaluating calls as directed by Communications Manager; receive QA reports for subordinate staff, review, distribute, and actively work with staff to gain understanding and implement feedback to improve performance
Participate in implementing, evaluating, monitoring, and recommending modifications to Communications Center policies, procedures, rules, and regulations; recommendations to include tangible data and specific solutions
Responsible for making accurate, rapid decisions in emergency situations; responsible for all incident decisions including those of subordinates resulting in the smooth operation of the communications room
Apply effective conflict resolution techniques- must be able to deal effectively with difficult situations involving all employees; must remain impartial and consider alternatives in an attempt to avoid escalating personnel situations
Maintain a high level of confidentiality and professionalism regarding sensitive internal and external information
Maintain professionalism conducive to a person in a position of authority while representing the CFD
Be reliable, dependable and be able to report for work on a consistent basis
Attend meetings as directed by the Communications Manager
Perform additional duties as assigned by the Communications Manager
Qualification
Required
High School Diploma or GED
Minimum of 2 years experience at the level of Senior Communications Officer with Madison County
Any combination of education, experience, special qualifications, and training provides the equivalent scope of knowledge, skills, and abilities necessary to perform the work
Extensive working knowledge of the two-way radio system, Computer-Aided Dispatch systems, 911 phone systems
Successful completion of a Supervisor course approved by the Communications Manager
Emergency Medical Dispatch Certification
Emergency Fire Dispatch Certification
Emergency Police Dispatch Certification
CPR Certification
Emergency Dispatcher Quality Assurance Certification, within one (1) year of appointment
Knowledge, skills, and abilities concurrent with Senior Communications Officer description
Comprehensive knowledge of CFD and Madison County principles, practices, programs, goals, policies, protocols, and procedures related to the responsibilities of the position
Knowledge of current best practices in Emergency Communications
Knowledge of supervisory techniques applied to diverse groups of people in a public safety environment
Effective techniques in personnel management, coaching, motivating, team building, and performance evaluation
Ability to provide immediate corrective action to subordinate employees to maintain control and order
Ability to work under stress and empathize with employees working under stress
Ability to make appropriate and timely decisions in emergency and routine supervisory situations
Ability to communicate effectively and professionally, both orally and in writing
Ability to remain impartial and objective when interacting with employees on any issues of performance or conduct
Ability to take initiative and be self-motivated
Possess excellent listening and communication skills
Skill in understanding situational circumstances and providing clear, concise verbal and written instructions to others
Benefits
Healthcare Insurance: Blue Cross of Alabama is administered through the Local Government Health Insurance Plan (LGHIP).
Dental Coverage: Dental coverage is included with LGHIP through Blue Cross and Blue Shield of Alabama.
Life Insurance: Madison County provides $25,000 in life, $25,000 in accidental death and dismemberment and $25,000 line of duty insurance to eligible employees in certified positions.
Employee Retirement Plans: Employees are required to participate in the Employees Retirement System, which is a Defined Benefit Plan administered through the Retirement Systems of Alabama (RSA).
Employee Clinic: Madison County employees and dependents over age 12 may use the Employee Health Clinic for the low co-pay of $15.00 per visit.
Voluntary Plans are also available: Additional life Insurance for employee and dependents, Flexible spending accounts (healthcare and childcare), Vision Insurance.
Holidays, Annual Leave and Sick Leave: Minimum of 10 holidays per calendar year, Accrue 8 hours of annual leave and 8 hours of sick leave per month.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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