NetSuite · 23 hours ago
Data Center Operations Lead, JoinOCI
Phoenix, AZ, United States
Full-time
Onsite
Mid, Senior Level
$87K/yr - $178K/yr
3+ years expNetSuite, a leader in cloud solutions, is seeking a Data Center Operations Lead to oversee the performance and health of data centers. The role involves leading incident resolution, managing technical issues, and driving process improvements while collaborating with various teams to ensure operational efficiency and stability.
Cloud ComputingComputerCRMiOSSaaSSoftware
No H1B
Responsibilities
Independently responsibility for at least one and occasionally multiple Data Centers
Leads performance trend analyses related to capacity, temperature, availability, cleanliness, and other aspects. Identifies significant patterns, and suggests operational improvements
Proactively monitors facility health at all times (power, cooling, security) and develops and implements major enhancements
Partners across functions and regions to identify, measure, and improve processes in alignment with industry best practices (e.g., Lean, Six Sigma), lead significant improvement projects, and ensure alignment with strategic objectives
Leads the on-the-ground resources to resolve incidents and performs accurate communication on execution
Oversees and provides support for escalated complex technical issues
Triage and/or escalates issues, and implements advanced automation, scheduling, and monitoring tools to mitigate potential problems effectively
Identifies, documents, and validates issues, processes, and solutions, ensuring the data center knowledge base is comprehensive and up-to-date
Prepares for, and when needed executes incident or crisis management protocols in alignment with business continuity plans
Performs Root Cause Analysis (RCA) following crises or incidents, and updates documentation to capture process improvements
Leads and oversees new region builds and expansion activities, both onsite and remotely
Acts as primary liaison with project teams and data center engineering, ensuring all timelines and capacity needs are strategically managed for expansion projects and site builds
Collaborates closely with project teams on critical aspects of expansion projects and site builds to deliver high standards
Provides oversight for installations, repairs, inventory management, and logistics tasks
Directs efforts to replace and upgrade components
Advises on high-level purchases or upgrades for data centers and oversees implementation
Leads planning and execution of rack deployments, installations, and network physical infrastructure upgrades/changes
Ensures proactive maintenance of the Data Center facility with regard to efficiency and stability (e.g. containment, air flow & pressure, power trains)
Manages and coordinates moderately complex tasks, monitoring timelines and deliverables to ensure timely completion and adherence to requirements for a moderately-sized project or initiative. Efficiently delegates, monitors, and prioritizes work across multiple projects, providing technical oversight and adjusting plans to address shifts in resources or timelines
Collaborates across the organization to align on expectations and achieve shared objectives. Leverages understanding of business leaders, stakeholders, and/or customers to ensure proposed solutions meet their needs. Supports inclusivity by actively seeking and listening to diverse perspectives, ensuring others feel heard and respected
Identifies and addresses moderately complex issues by analyzing a wide range of data and/or information to identify solutions in accordance with standard practices. Proactively escalates unresolved or critical issues with a thorough assessment and suggests potential solutions. Reviews, contributes to, and documents problem solving strategies
Pursues learning opportunities to expand knowledge and skills and/or tools in new areas and stays abreast of the latest industry trends and best practices. Proactively seeks and leverages ongoing feedback and training to improve skills. Coaches and mentors junior team members, fostering continuous learning and knowledge sharing within and across teams
Develops ideas, recommends updates, and/or collaborates on the implementation of process improvements to increase the efficiency and effectiveness of processes, protocols, and workflows across teams, and evaluates the impact on key stakeholders. Solicits feedback from others on ideas for alternative approaches and methods for continued improvement
Contributes to the talent development pipeline by participating in candidate interviews, assessing candidates, and providing hiring recommendations
Qualification
Required
3 to 5+ years of experience in data center operations or related field
Ability to read, write, and speak English
Experience in performance monitoring and analysis related to capacity, temperature, availability, cleanliness, and other operational aspects
Proven ability to lead performance trend analyses and suggest operational improvements
Experience in proactively monitoring facility health (power, cooling, security) and implementing enhancements
Ability to partner across functions and regions to improve processes in alignment with industry best practices (e.g., Lean, Six Sigma)
Experience in leading incident resolution and managing escalated technical issues
Ability to implement advanced automation and monitoring tools to mitigate risks
Experience in conducting root cause analysis to improve operations
Experience overseeing new region builds and expansions
Ability to act as a liaison for expansion projects and manage timelines and capacity needs
Experience in overseeing installations, repairs, inventory management, and logistics
Ability to direct component upgrades and infrastructure changes
Experience in planning and executing rack deployments and network infrastructure upgrades
Ability to manage and coordinate moderately complex tasks and projects
Experience collaborating across the organization to achieve shared objectives
Ability to identify and address moderately complex issues through data analysis
Commitment to continuous learning and knowledge sharing
Experience in contributing to talent development and participating in candidate interviews
Benefits
Medical, dental, and vision insurance, including expert medical opinion
Short term disability and long term disability
Life insurance and AD&D
Supplemental life insurance (Employee/Spouse/Child)
Health care and dependent care Flexible Spending Accounts
Pre-tax commuter and parking benefits
401(k) Savings and Investment Plan with company match
Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
11 paid holidays
Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal
Voluntary benefits including auto, homeowner and pet insurance
Company
NetSuite
NetSuite is cloud computing company dedicated to delivering business applications over the internet.
Founded in 1998Redwood Shores, California, USA
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$157.79MKey Investors
Meritech Capital PartnersTako VenturesStarVest Partners
2016-07-28Acquired
2007-12-20IPO
2007-02-05Secondary Market· $17.87M
Leadership Team
Brian Chess
SVP Technology and AI
E
Eli Johnson
Vice President, Global Sales Productivity
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