Citi · 2 days ago
Costumer Service Associate Analyst
New Castle Delaware United States
Full-time
Onsite
Entry, Mid Level
$62K/yr - $86K/yr
2+ years expCiti is a global bank that provides financial services and products. They are seeking a Customer Service Intermediate Associate Analyst responsible for assisting in fraud investigations and providing resolutions for case handling and regulatory reporting.
BankingFinanceFinancial Services
Responsibilities
Provide operational support across function, including administering defined procedures, performing analysis and preparing reports
Manage a portfolio of clients, delivering service that meets or exceeds client expectations and serve as the point of contact for day-to-day complex client inquiries regarding banking products
Manage and own cases through to a timely resolution and assist with root cause analysis and identifying fixes and preventative measures
Liaise with internal and external cross-functional partners to meet or exceed the needs of Citi clients
Create reports for internal and/or external distribution and conduct research to support initiatives and ongoing reporting needs
Provide assistance/mentoring to junior analysts
Perform regulatory, audit and control assessments as well as feasibility analyses for process changes, as needed
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency
Qualification
Required
Consistently demonstrate clear and concise written and verbal communication
excellent accuracy and strong attention to detail
strong organizational skills, ability to multitask and prioritize
Proven analytical and critical thinking skills
Demonstrated ability to build and cultivate partnerships across business regions
Proven project management and leadership skills
Bachelor's degree/University degree or equivalent experience
Preferred
2-5 years of relevant cash management and financial services experience preferred
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-20
2026-01-15
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