AMN Healthcare · 4 days ago
HR Service Center Specialist I
San Diego, CA
Full-time
Hybrid
Entry Level
$21/hr - $24.75/hr
2+ years expAMN Healthcare is one of the largest and most respected healthcare staffing companies, seeking an HR Service Center Specialist I to coordinate Human Resource programs and processes. The role involves answering payroll and benefits inquiries, managing customer interactions, and supporting HR administrative processes.
Health CareOutsourcingRecruiting
Responsibilities
Serve as a first contact to answer and resolve team member questions by collecting, researching, and analyzing information while using thorough knowledge of HR policies, procedures, and internal HR Service Center processes
Independently prioritize a high volume of incoming phone calls and Service Now cases, utilizing a triage approach to work and resolve, escalate to the Senior HR Service Center Specialist, or refer the inquiry to an HR Center of Excellence for subject-matter-expert resolution based on company process
Coordinate resolutions in partnership with HR Centers of Excellence including Corporate Payroll, Benefits, Talent Acquisition, Learning and Talent Development, HRIS, Employee Relations and Compensation
Log and track each customer interaction, including resolution, in the Service Now case management system by detailing relevant details and information
Explain payroll inquiry resolution over the phone and within the Service Now case management system using current federal and state laws as a guide
Process managed work transactions, data updates, and maintain team member records within Workday in an accurate and timely manner
Meet or exceed departmental call metric objectives and service level standards while performing HR administrative processes
Support special projects and other duties as assigned
Qualification
Required
High School Diploma/GED plus 2-5 years of work experience
Experience in a fast-paced Human Resources, contact center, training or recruiting setting
Excellent time management, prioritization, and organizational skills with high work standards and attention to detail
Flexible and adaptable to change and able to work in a fast-paced environment
Ability to think critically to diagnose problems and recommend appropriate solutions
Exceptional customer service, communication and interpersonal skills
Strong technical and systems proficiency with a confirmed understanding of Microsoft Office Suite
Preferred
Associate Professional in Human Resources (aPHR)
Company
AMN Healthcare
AMN Healthcare provides innovative healthcare workforce solutions and staffing services
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$400M2025-09-22Post Ipo Debt· $400M
2001-11-13IPO
Leadership Team
Cary Grace
CEO and President
Recent News
2025-11-08
AMN Healthcare Services Inc
2025-11-07
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