USAA · 1 day ago
Business Resiliency Lead
Charlotte, NC - CENTS
Full-time
Onsite
Senior Level, Lead/Staff
$143K/yr - $274K/yr
8+ years expUSAA is a financial services organization dedicated to empowering the military community and their families. The Business Resiliency Lead plays a critical role in supporting the development and implementation of the Operational Resiliency program, ensuring compliance with regulatory expectations and managing business continuity efforts across the organization.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Provides thought leadership and subject matter expertise to guide the strategic direction of business continuity and resiliency trends, requirements and requests associated with Enterprise-wide development programs, projects and initiatives
Manages and drives business continuity and resiliency solutions that maximize business value while also ensuring compliance with applicable legal, risk and compliance requirements, and state and federal policies, laws, and regulations
Leads extensive research efforts; provides analysis and reporting to identify, resolve, and report out on the most highly complex enterprise-wide business continuity and resiliency issues, gaps and incidents. Identifies information required to support business analysis and resolves issues, gaps and incidents and detect points of escalation
Accountable to plan, execute, oversee and assess the performance of participants in the most highly complex enterprise-wide business continuity, resiliency and recovery exercises covering life safety, business interruptions, critical suppliers and disaster recovery scenarios
Anticipates operational gaps and potential business continuity and resiliency risks and in partnership with the business and other stakeholders, drives the problem resolution, execution and improvement of operational processes to close gaps and mitigate risk
Provides technical expertise and guidance to the business regarding business continuation risks and required control measures associated with new or emerging technologies
Directs and oversees the business with translating business continuity and resiliency related control deficiencies into actionable plans and provides strategic and tactical recommendations to minimize business continuity and resiliency risks and strengthen the overall control environment
Serves as a primary resource to cross functional team members in support of business continuation-based initiatives as well as less experienced team members
Serves as a liaison between the line of business, staff agencies and the Enterprise Business Continuation Program
Accountable to prepare and deliver senior level executive communications and after-action reports
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
8 years of business and/or technology operations, business continuity, disaster recovery, emergency response, incident management, crisis response, or directly related operational risk experience in these functions
Expert knowledge of business continuity and resiliency industry best practices and tools; IT infrastructure, cyber, data, third parties, processing and application recovery attributes within a large financial institution or complex matrix environment
Expert knowledge of relevant regulatory compliance, industry regulations, regulatory data sources, and risk management practices
Advanced analytical, organizational and problem-solving abilities requiring a high attention to detail
Demonstrated experience collaborating, influencing decisions and facilitating cross-organizational programs, projects and joint planning groups to achieve enterprise strategic goals; includes technology, 3rd Party, Cyber, Data Management and Critical Infrastructure and key enterprise stakeholders
Proven ability to lead and influence others in a cross-functional environment
Active, or the ability to obtain a valid Associate Business Continuity Professional (ABCP) certification within first year of employment
Preferred
10+ years of progressive experience in Business Continuity, Disaster Recovery, or Operational Resilience, with at least 6 years in a leadership role within a regulated financial institution
Experience with the Operational Resilience construct (ex. DORA) and how to implement within an existing Business Resilience Program
6+ years of experience building, implementing, and maturing enterprise-level Business Resiliency programs for a financial institution in accordance with FFIEC guidance
Expertise in leading Business Impact Analyses (BIA), Business Resiliency Plan (BRP) development, oversight, process improvement, exercising, and program governance
Strong leadership and stakeholder engagement skills with experience managing projects with diverse teams and influencing executive stakeholders
Deep understanding of DRII Professional Practices and recognized BC/Resilience frameworks
Strong knowledge of financial regulatory expectations (e.g., FFIEC, OCC, Federal Reserve, DORA, ISO 22301)
Professional certifications (CBCP or MBCP from DRII, or equivalent)
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
Recent News
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2026-01-22
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