Dime Bank · 20 hours ago
Branch Manager II
East Lyme, CT, US
Full-time
Onsite
Mid, Senior LevelDime Bank is seeking a Branch Manager II responsible for the efficient operation and growth of the branch. The role involves ensuring high-quality customer service, compliance with regulations, managing staff, and developing new business relationships.
BankingFinanceFinancial Services
Responsibilities
Responsible for the achievement of operational (as provided by the VP of Operations and Administration) and revenue (as provided by the VP of Business Development) benchmarks
Trains, coaches and motivates staff to meet branch sales, service, and referral goals and provides for their continued development
Handles HR-related management of Business Support Specialists, i.e., hiring, conducting performance appraisals, recommending salary adjustments, promotions, counseling etc., and ensures that they perform effectively
Retains/acquires business (Retail and Commercial) relationships through active calling of existing customers and prospects. Develops strategies to identify and target future prospects, and participate in Business Development team activities under the guidance of the VP of Business Development
Explains, promotes, sells, and/or cross-sells products and services based on customers’ needs and meets or exceeds defined individual sales, referrals, and service goals
Refers or originates mortgages and loans, and assists the customer through the loan process acting as a liaison with internal processing department
Participates in the development of action plans and strategies to meet sales and services goals, and consistently monitors performance against goals. Takes prompt and appropriate action to ensure attainment
Employs problem-solving skills and sound judgment in resolving customer problems, concerns, requests
Ensure branch staff is deployed appropriately to meet customer needs and visit patterns
Ensure that branch opens and closes in compliance with security procedures
Actively participates in community activities, represents Dime Bank in a favorable and professional manner, and encourages the same from staff
Performs other assigned duties essential to the operation of the branch
Qualification
Required
Requires a Bachelor's degree in a related field of study or parallel experience in banking and adherence to the bank's training policies and requirements
Strong knowledge of financial products and services, sales and sales-management techniques, banking regulations, and life insurance license or licensure (if applicable)
Previous supervisor or management experience
Adhere to compliance of all applicable Federal and State bank regulations, as well as Dime Bank policies and procedures
Exceptional customer service, including customer relationship building and product and services sales and referral skills
Excellent communication and leadership skills, and a demonstrated ability to interact well with all levels of personnel
Ability to prioritize, handle multiple tasks, and work independently
Company
Dime Bank
Dime Bank is a bank that offers business loans, mortgages, investment services, and trust services.
Founded in 1869
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Nicholas Statoulas
SVP - Chief Consumer Banking Officer
Crystal Sides
Chief Operations Officer
Recent News
Hartford Business Journal
2025-12-14
Hartford Business Journal
2025-10-03
Hartford Business Journal
2025-02-22
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