Samsara · 1 day ago
Product Support Engineer
United States
Full-time
Remote
Entry, Mid Level
$67K/yr - $102K/yr
2+ years expSamsara is a pioneer of the Connected Operations™ Cloud, enabling organizations to harness IoT data for operational improvements. They are seeking an experienced Product Support Engineer to focus on solving critical issues related to Safety Cameras and vehicle gateway products, ensuring reliable video retrieval and hardware functionality.
Business IntelligenceCloud Data ServicesInternet of ThingsSaaSSoftware
Responsibilities
Investigate Safety Camera hardware failures that block video retrieval, such as damaged cameras, intermittent recording, or missing footage scenarios
Lead and support manual video retrieval requests when footage cannot be retrieved via standard dashboard tools (e.g. due to cable damage, device power loss, or physically damaged cameras)
Maintain the lab space and keep equipment operational and orderly
Root cause basic EE field failures using a power supply, oscilloscope, multimeter, and bench equipment
Serve as a subject matter expert and educator to our Global Technical Support team
Lead post‑mortem analyses for high‑impact Safety & Cameras incidents, identifying root causes, systematic patterns that need engineering attention, process/tooling improvement opportunities, and relevant trends to inform product truth and customer guidance
Build world-class tools to automate manual processes, and develop SQL queries to accelerate investigations and analysis of issues
Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Qualification
Required
Associate's degree in Electronics, Mechatronics, Electrical Engineering, or a similar field; B.S. degree is a plus
Proficiency in following detailed instructions and interpreting procedures and wiring schematics
Required skills include small component soldering
Experience using or the ability to rapidly learn various test and measurement equipment (e.g., multimeter, logging power supplies, microscope, thermal chamber, optical tools)
2-3 years of experience in debugging electrical or automotive systems
Excellent communication, customer service, and interpersonal skills
Demonstrated resourcefulness, creativity, and problem-solving abilities
Ability to work in a fast-paced dynamic environment
Travel to customer locations for on-site investigations as needed (~10% travel)
Preferred
Automotive or heavy equipment experience
Electro-mechanical systems expertise
Data Analysis skills; Python, SQL and Tableau
Benefits
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (53)
2023 (59)
2022 (70)
2021 (1)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase