SiriusXM · 18 hours ago
Summer Intern, Retention Marketing
New York, NY
Internship
Hybrid
Intern
$18/hr - $18/hrSiriusXM is the leading audio entertainment company in North America, and they are seeking a Summer Intern for their Retention Marketing team. In this role, you will assist in managing retention strategies, analyze customer data, and collaborate with cross-functional teams to enhance customer loyalty and reduce churn.
BroadcastingInternet RadioMusicNews
No H1B
Responsibilities
Monitor Performance: Assist in tracking churn metrics and KPIs to report on the health of the business to various stakeholders
Analyze Retention Data: Leverage customer data to spot opportunities for improvement, specifically looking at how different customer segments are performing
Root Cause Investigation: Collaborate with Analytics and Product to help investigate why customers are leaving and support the development of proactive tactics to address those reasons
Support "Saves" Initiatives: Assist in the execution of data-driven strategies designed to retain business by matching customers with the right plan or price at the point of cancellation
Partner with the team as we test new AI capabilities and expand into digital channels, helping ensure our offers provide a personalized and consistent experience across the board
Help manage retention projects from the idea phase to production, ensuring timelines are met and cross-functional partners are aligned
Act as a helpful bridge between the Contact Center, Digital Experience, and Tech teams to facilitate the smooth rollout of new retention programs
Stay curious about industry trends and emerging retention technologies, bringing fresh ideas and best practices back to the team for consideration
Assist in preparing regular reports for the team and leadership that highlight what’s working, what isn’t, and where we can improve our KPIs
Qualification
Required
Internships are open to current students enrolled at a university (those graduating by May 2027 are preferred) and recent graduates who graduated within the 12-month period prior to the start of the internship as well as broadcasting schools with one-year programs that provide certificates of completion
Currently pursuing/have a degree in Marketing, Media Studies, Communication, or a related field
Tech Proficiency: Proficiency in Microsoft Office (specifically Excel and PowerPoint) and Google Workspace (Sheets, Slides)
Data Curiosity: Enthusiasm for working with data, analyzing trends, and deriving meaningful insights from numbers
Customer Focus: A passion for the customer experience and a commitment to delivering value and satisfaction (understanding the 'why' behind a cancellation)
Analytical Mindset: Excellent critical thinking and problem-solving skills with an ability to connect data to business strategy
Communication: Strong verbal and written communication skills, with the ability to present ideas clearly to team members and stakeholders
Team-Oriented: Eagerness to learn, collaborate, and act as a helpful liaison in a dynamic cross-functional team environment
You must be 18 years of age or older
Must have legal right to work in the U.S
Benefits
Discretionary short-term and long-term incentives
Company
SiriusXM
SiriusXM and its brands (Pandora, SiriusXM Media, AdsWizz, Simplecast, and SiriusXM Connect) are leading a new era of audio entertainment and services by delivering the most compelling subscription and ad-supported audio entertainment experience for listeners -- in the car, at home, and anywhere on the go with connected devices.
Founded in 1990
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.98BKey Investors
JP Morgan ChaseBerkshire HathawayLiberty Media
2025-08-20Post Ipo Debt· $2B
2025-07-04Post Ipo Equity· $459M
2009-02-01Post Ipo Debt· $525.75M
Leadership Team
Jennifer Witz
Chief Executive Officer
Wayne Thorsen
Executive Vice President & Chief Operating Officer
Recent News
The Motley Fool
2026-01-24
The Motley Fool
2026-01-22
Company data provided by crunchbase