bet365 · 18 hours ago
IT Support Engineer
Denver, CO
Full-time
Onsite
Entry, Mid Level
$60K/yr - $80K/yrbet365 is one of the world's leading online gambling companies, revolutionising the industry since 2000. As an IT Support Engineer, you will be responsible for the installation and configuration of both hardware and software, ensuring users have sufficient resources while providing 2nd line support across a broad range of technologies.
GamblingLeisure
Responsibilities
Resolving tickets at 1st and 2nd line level and escalating to 3rd line when necessary to gain the fastest resolution
Logging all tickets for locally reported incidents or requests
Commissioning, assigning, maintaining and decommissioning all desktop hardware including PCs, laptops and printers
Maintaining the asset register for new, reassigned and retired equipment, replenishing stock levels when necessary
Performing desk moves and ensuring all local PC locations are documented and updated
Responding quickly to virus alerts
Creating and maintaining Active Directory groups and applying to shared drives where required
Providing a remote hands service for Infrastructure hardware
Qualification
Required
Strong interpersonal and customer service skills
Excellent analytical and troubleshooting skills with good attention to detail
Strong written and verbal communication skills
Smart thinking and positive attitude
Ability to work independently with limited supervision
Commercial experience working in a service management function
Technical ability to support and maintain hardware and peripheral devices
Experience supporting Windows 11
Good knowledge of Microsoft 365
Company
bet365
Bet365 is an online gambling company that offers comprehensive in-play services for its clients.
Founded in 2001
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Stefano Nova
Chief Executive Officer - Marketing Malta
Recent News
Financial IT
2026-01-19
2026-01-11
Company data provided by crunchbase