Pel-Freez Biologicals · 9 hours ago
Sales Operations Manager Rogers Arkansas Biologicals Division
Rogers, AR
Full-time
Hybrid
Senior Level
7+ years expPel-Freez Biologicals is a company focused on the biologicals division, and they are seeking a Sales Operations Manager to oversee nationwide sales operations. This role will manage customer service, collaborate with technical sales and business development teams, and ensure alignment with business goals and market demands.
BiotechnologyManufacturingMedical
Responsibilities
Lead and manage the Supply Chain and Customer Support teams, providing frequent coaching on customer-facing communications
Monitor and analyze sales performance metrics, suggest improvements, and prepare monthly, quarterly, and annual sales forecasts
Use CRM software, spreadsheets, dashboards, and other tools to track and analyze sales data
Manage budgets, forecasts, and resource allocation to optimize team performance
Ensure adherence to company policies, industry standards, and compliance requirements
Perform research to identify new potential customers and market opportunities
Stay up to date with new product launches and ensure the sales team is well-informed and equipped to promote these products effectively
Effectively represent Pel-Freez at customer events, industry conferences, and trade shows to build brand awareness and foster client relationships
Work with Supply Chain Manager to oversee processes to secure favorable terms and prices for raw materials, efficient contract negotiations with suppliers to be in compliance with company standards and regulatory requirements, and the management of vendors supplying raw materials to ensure consistent quality, reliability, and compliance
Update website content as needed and troubleshoot any e-commerce issues
Work with Growth functions of business (business development, technical sales, R&D, marketing) to design, implement, and manage national sales strategies to achieve sales goals, targets, and revenue
Analyze market trends, customer needs, and competitor activities to identify sales opportunities and set sales targets
Collaborate with marketing, product development, operations, quality, materials management, and leadership to align sales strategies with overall business objectives
Establish and maintain productive and professional relationships with key personnel in assigned customer accounts
Develop strategic relationships with national and regional accounts to understand their business strategies and identify opportunities for profitable growth
Oversee contract negotiations and ensure client satisfaction to drive long-term partnerships
Handle escalated client issues and resolve them effectively
Qualification
Required
Bachelor's degree in Business, Marketing, or a related field
Minimum of 7-10 years of experience in sales management, preferably at a national or regional level and in the pharmaceutical or biotechnology industry
Excellent communication, presentation, and leadership skills
In-depth knowledge of managing a high-performance sales team
Hands-on experience with CRM workflows, marketing automation software and Microsoft Office Suite
Comfort with managing website content
Strong negotiation and customer service skills
Analytical and data-driven problem-solving abilities
Excellent organizational and time management skills
Ability to travel as needed
Experience in contract negotiation and management
Working knowledge of market trends and behaviors
Experience in coordinating sales efforts across different regions
Strong supervisory and leadership skills
Ability to work under pressure and manage a geographically dispersed team
Preferred
Experience in procurement and vendor management
Understanding of regulatory requirements related to raw materials procurement
Familiarity with the procurement and supply chain management of biological materials such as animal blood serums, plasma, whole blood, and animal tissues
Company
Pel-Freez Biologicals
Pel-Freez Biologicals produces high quality raw materials and intermediates for biological research and diagnostic manufacturing.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
McKinzie Fruchtl
Director of Product Development
Company data provided by crunchbase