Life Link III · 1 week ago
Communication Center Specialist
Shoreview, MN
Full-time
Onsite
Entry Level
$30.91/hr - $36.95/hr
2+ years expLife Link III is a premier air medical transport company known for clinical excellence and innovation. The Communication Center Specialist coordinates life-saving air medical transports by managing critical communications with various stakeholders during high-stakes situations.
Health CareHospitalMedicalTransportation
No H1B
U.S. Citizen Only
Responsibilities
Serve as the primary point of contact for all incoming telephone, radio, and digital requests for service
Dispatch 11 helicopters and 1 fixed-wing aircraft, coordinating time-sensitive air medical transports
Gather, process, and communicate critical information accurately and efficiently during high-stress situations
Maintain real-time situational awareness of aircraft locations, weather, logistics, and crew status
Create and manage electronic records using a computer-aided dispatch (CAD) system
Communicate clearly and professionally with pilots, medical crews, hospitals, EMS, and public safety partners
Support flight and patient safety through diligent monitoring, documentation, and adherence to protocols
Participate in emergency response planning, quality improvement efforts, and ongoing training
Represent Life Link III with professionalism, integrity, and a strong customer-service mindset
Qualification
Required
High school diploma or equivalent
Demonstrate a strong commitment to customer service and satisfaction
Strong attention to detail with the ability to multitask in a fast-paced environment
Excellent written and verbal skills
Computer literate with the ability to learn and adapt to new software programs
Ability to type 35 words per minute
Commit to shift work in a 24/7/365 operation, including nights, weekends, and holidays
General geographic knowledge and map reading skills
Maintain composure and clarity during emotionally intense and time-critical situations
Rapidly assess evolving scenarios and adapt plans due to weather, mechanical, or logistical challenges
Accurately handle confidential patient and operational information
Work independently within established protocols while knowing when to escalate complex situations
Operate multiple technologies simultaneously, including radios, phones, CAD systems, mapping tools, and tracking system
Preferred
EMS, air medical communication, and/or 911 communication center experience
2 years of experience in a health care environment
Knowledge of aviation and medical terminology
Licensure: EMT, EMD, POST certification or equivalent education or experience
Two-year degree in related field
Benefits
Health, Dental, and Vision insurance coverage starting the first of the month following date of hire
Health Savings Account (HSA) with employer match
401k with employer match fully vested
Generous paid leave and paid time off to foster work/life balance
Life, disability, critical illness, and accident insurance
Tuition/Training reimbursement program
Company
Life Link III
Life Link III is an air medical transport company that provides life-saving care to patients when time is critical.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Bob Sannerud
CFO
Brooke Ahlers
Partner Engagement Manager
Recent News
2025-04-16
2025-02-19
Company data provided by crunchbase