Rue Gilt Groupe · 19 hours ago
Member Services/Contact Center Supervisor
United States
Full-time
Remote
Mid, Senior Level
$62K/yr - $68K/yr
3+ years expRue Gilt Groupe is a premier off-price e-commerce portfolio company, and they are seeking a Member Services Supervisor to lead a remote team of Associates. The role involves coaching, maintaining operational integrity, and driving continuous improvement in member service delivery.
Brand MarketingE-CommerceRetailShopping
No H1B
Responsibilities
Utilize Associate KPI data, and real-time interaction observations to build customized, behavior-based coaching plans for each team member
You will provide frequent, actionable feedback and hands-on coaching to drive continuous improvement in both Member Experience and productivity, creating a culture where feedback is expected, welcomed, and acted upon
Maintain the operational integrity of your team by ensuring timecards are accurate and all performance management documentation is correct and delivered timely
You recognize that these foundational tasks are crucial to a well-functioning, professional remote team
Lead impactful virtual team huddles and 1:1 meetings that translate our brand’s high standards into daily actions, ensuring every interaction is "above and beyond."
Serve as the final touchpoint for Members needing additional support
You’ll use these moments not just to resolve a concern, but to model exceptional service and provide a learning opportunity for the Associate involved
Actively contribute to operational evolution by identifying trends, gaps, and opportunities from frontline insights
Participate in and, at times, lead project work such as pilots, process improvements, workflow changes, and new initiative rollouts—supporting adoption and change management within your team
Qualification
Required
High School Diploma or equivalent
3-5 years of experience in a Member Contact Center environment (e-commerce or luxury retail is a major plus) with at least 2 years in a supervisory role
Proficient in relevant computer applications and able to navigate multiple systems simultaneously
Must be willing to work any shift Monday through Sunday 9am-9pm EST
Benefits
Bonus/commission
Stock options
401(k) participation
Paid time off
Medical
Dental
Vision
Basic life insurance
Company
Rue Gilt Groupe
Rue Gilt Groupe is a premier off-price e-commerce portfolio company that connects brands with the next-generation shoppers. It is a sub-organization of Kynetic.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$280MKey Investors
Simon Property Group
2019-10-03Corporate Round· $280M
Leadership Team
Mark McWeeny
CEO Rue Gilt Groupe
Dan Crowe
Chief Technology Officer
Recent News
Built In Boston
2024-06-04
Built In NYC
2024-05-23
Built In Boston
2024-05-23
Company data provided by crunchbase