Falck · 2 days ago
Patient Experience Specialist
Mesa, AZ
Full-time
Onsite
Entry, Mid Level
$18/hr - $18/hr
2+ years expFalck is a global emergency medical services provider based in Denmark, operating in the US since 2010. They are seeking a Patient Experience Specialist to ensure high levels of care and satisfaction for patients during their interactions with the RCM Billing Office.
Emergency MedicineHealth CareHospitalMedical
Responsibilities
Interact with patients and their families in a professional and empathetic manner, addressing concerns and providing information about billing procedures
Respond to patient inquiries about billing, insurance coverage, and payment options clearly and helpfully
Educate patients on their financial responsibilities, coordinate payment plans when necessary, and aid in navigating insurance processes
Establish and maintain positive relationships with patients regarding outstanding balances, assisting with billing inquiries and payment options
Ensure compliance with healthcare privacy laws and confidentiality standards
Accurately record patient information and maintain confidentiality in accordance with privacy laws
Collaborate with the Patient Experience team to enhance overall customer satisfaction and resolve issues effectively
Collect and analyze patient feedback to contribute to continuous improvement initiatives
Qualification
Required
Customer centric attitude with a passion for delivering exceptional experiences
Excellent communication and interpersonal skills
Empathy and ability to remain calm under pressure
Strong organizational and multitasking abilities
Must be computer literate
Ability to type a minimum of 45 wpm
Ability to communicate, orally and in writing, professionally when dealing with employees and management
Ability to work independently of direct supervision
Well organized and detail oriented
Display a willingness to work as a team player
Ability to handle multiple tasks and to prioritize their importance
High school diploma or general education degree (GED)
Two years of Customer Experience with an emphasis on customer advocacy
Preferred
Having knowledge of medical terminology is a plus
Previous experience in healthcare, emergency services, or contact center is preferred
Benefits
Full-Time Benefits (Medical, Dental, Vision, Life)
401(k) with company match
Training and Career Development
Generous Paid Time-Off
Company
Falck
Falck is a healthcare organization that offers community health, emergency medical, and fire services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$43.36MKey Investors
Nordic Investment Bank
2024-05-09Debt Financing· $43.36M
1995-11-01Acquired
Leadership Team
Yann Hedoux
CEO Falck USA
Gina Saddik
HR Business Partner/Director of HR
Recent News
2025-02-05
2024-10-19
Company data provided by crunchbase