Convergenz · 20 hours ago
Technical Support Assistant
Dallas, TX
Full-time
Onsite
New Grad, Entry Level
$40K/yr - $55K/yrConvergenz is seeking a Technical Support Assistant to help set up, replace, and ship computer equipment for employees. This role involves managing new hire equipment setups, troubleshooting issues, and maintaining inventory records.
Human ResourcesStaffing Agency
Hiring Manager
Bryan Benabe, CIR
Responsibilities
Start new‑hire tickets and begin the setup process
Create email accounts and share login info with the right teams
Replace laptops/tablets when requested
Provide equipment for contract workers as needed
Troubleshoot issues and decide when to escalate to higher support
Keep track of inventory and update records
Ship equipment to branches and handle returned devices
Terminate access for employees who leave
Maintain documentation and communicate any setup issues
Help the software support team when needed
Perform other tasks assigned by the supervisor
Qualification
Required
Experience in technical support or IT assistance
Familiarity with computer hardware and software
Ability to troubleshoot basic technical issues
Strong organizational skills to manage inventory
Effective communication skills for coordinating with teams
Ability to handle multiple tasks and prioritize effectively
Preferred
Experience with account setup and management
Knowledge of shipping and inventory management processes
Familiarity with documentation practices in a technical environment
Company
Convergenz
Convergenz is a staffing and recruiting company providing contract, contract-to-hire, and permanent placement services.
Founded in 2000
201-500 employees
H1B Sponsorship
Convergenz has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
Funding
Current Stage
Growth StageLeadership Team
Greg McGuire
Co-Founder and Managing Partner
William Hsiung
Chief Financial Officer
Recent News
2022-05-28
2022-05-16
2022-04-29
Company data provided by crunchbase