BD · 3 weeks ago
Chargeback Resolution Analyst
USA AZ - Tempe Headquarters
Full-time
Onsite
Entry Level
$92K/yr - $151K/yr
1+ years expBD is one of the largest global medical technology companies in the world. The Chargeback Claim Resolution Analyst plays a critical role in ensuring the financial integrity and compliance of chargeback processes, managing claims, and collaborating with various stakeholders to resolve disputed claims efficiently.
Health CareMedical DeviceTechnical Support
Responsibilities
Manage resolution and communication for all aspects of the chargeback and sales tracing errors and direct claims for resolution with our channel partners and customers
Partner with Contract Operations, Offer Development and Customer Care functions to support business process continuous improvement activities, identify insights on root cause analysis/error prevention solutions and implement operational enhancements
Partner with Chargeback & Sales Trace Account Management Team to accurately track, monitor, and communicate disputed lines for resolution
Support a Continuous Improvement (CI) plan to deliver process/procedure harmonization
Align and complete workload consistent with set metrics/KPIs and service level expectations associated with operational effectiveness, preventative analytics and customer satisfaction
Adhere to policy and procedures per contracts playbook, business guidelines and chargeback processes
Qualification
Required
Bachelor's degree required
Strong technical skills in applications such as MS Access, Excel, Power BI, AS400, and Vistex SAP ERP systems along with analytics and reporting solutions experience
Builds and maintains strong cross-functional business partner relationships
Demonstrated capability to navigate and collaborate effectively across business and matrix and cross-functional leadership and organizational structures
Preferred
Minimum 1 year experience preferred in Commercial Contracting or Chargeback Operations preferably
Strong understanding of chargeback operations, pricing claims management, contract operations, policy and process development, contracting technologies and automation capabilities
Demonstrate a growth mindset to find opportunities for continuous improvement to drive value and become a change agent
Benefits
Annual Bonus
Potential Discretionary LTI Bonus
Potential reimbursement of vehicle use/mileage
Medical coverage
Health Savings Accounts
Flexible Spending Accounts
Dental coverage
Vision coverage
Hospital Care Insurance
Critical Illness Insurance
Accidental Injury Insurance
Life and AD&D insurance
Short-term disability coverage
Long-term disability insurance
Long-term care with life insurance
Anxiety management program
Wellness incentives
Sleep improvement program
Diabetes management program
Virtual physical therapy
Emotional/mental health support programs
Weight management programs
Gastrointestinal health program
Substance use management program
Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
BD 401(k) Plan
BD Deferred Compensation and Restoration Plan
529 College Savings Plan
Financial counseling
Baxter Credit Union (BCU)
Daily Pay
College financial aid and application guidance
Paid time off (PTO), including all required State leaves
Educational assistance/tuition reimbursement
MetLife Legal Plan
Group auto and home insurance
Pet insurance
Commuter benefits
Discounts on products and services
Academic Achievement Scholarship
Service Recognition Awards
Employer matching donation
Workplace accommodations
Adoption assistance
Backup day care and eldercare
Support for neurodivergent adults, children, and caregivers
Caregiving assistance for elderly and special needs individuals
Employee Assistance Program (EAP)
Paid Parental Leave
Support for fertility, birthing, postpartum, and age-related hormonal changes
Bereavement leaves
Military leave
Personal leave
Family and Medical Leave (FML)
Jury and Witness Duty Leave
Company
BD helps advance clinical therapy with the process for patients and health care providers with innovative technology services and solutions.
10001+ employees
H1B Sponsorship
BD has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (66)
2022 (4)
2021 (3)
Funding
Current Stage
Public CompanyTotal Funding
$540MKey Investors
Steris
2023-08-02Post Ipo Equity· $540M
1962-04-23IPO
Leadership Team
Tom Polen
Chairman, CEO and President
Richard Byrd
Executive Vice President and President Interventional Segment
Recent News
2026-01-22
Medical Device Network
2026-01-22
Company data provided by crunchbase