Nevada HAND, Inc · 14 hours ago
Resident Services Coordinator
Rome Pines , North Las Vegas, NV, US
Full-time
Onsite
Entry, Mid Level
2+ years expNevada HAND, Inc. is focused on supporting seniors and families in their communities. The Resident Services Coordinator is responsible for assessing resident needs, implementing programs, and collaborating with community partners to enhance residents’ wellbeing.
Assisted LivingProperty DevelopmentProperty ManagementReal Estate
Responsibilities
Assist in devising tools and protocols for collecting data about and obtaining input from residents; (2) perform assessments to determine resident needs; (3) execute services and provide resources to advance the personal and professional development goals of residents; and (4) collaborate with residents and other community stakeholders to advance residents’ wellbeing
Perform resident reviews to determine residents’ needs and enter assessment outcomes into the preferred database system for tracking and documentation
Perform timely data entry into preferred database system to capture the efforts (work) being done with residents, including follow-up, to track the outcomes of those efforts
Pull monthly reports to review efforts and make adjustments as needed
Assist in constructing surveys, conducting surveys, and engaging with residents in a variety of ways to ascertain their needs and interests
Implement programs, services, and activities that support residents to fulfill their personal and professional development goals
Support resident financial literacy, education attainment / lifelong learning, health / wellness, and community engagement
Provide individual financial coaching, as needed
Coordinate and facilitate group education workshops, as required
Assist residents with the completion of appropriate applications, as needed
Support and maintain collaborations with other community-based service organizations and resources that support RSD objectives
Maintain petty cash to provide senior and family programming and activities to support NHI community(ies)
Prepare a monthly calendar to inform and encourage resident participation in ongoing and special activities
Maintain a file for personal, emergency, social service, and health referral information for each participating resident
Provide information to residents and make referrals as requested. Respond to inquiries in a professional manner and respond to resident requests timely
Serve as a resource liaison with community partners that support the residents’ needs
Ability to secure resources for residents including the distribution of food and other essential items
Required to travel to different sites and home offices as needed
Collaborate with Property Management team to achieve mutual goals for successful tenancies and effective property operations as represented in the Hand Property Management Resident Services Matrix of Roles and Responsibilities
Participate in bi-monthly property team meetings and daily check-in meetings with Property Management
Complete bi-weekly Collaboration Agenda with on-site PM team
Perform resident wellness checks as needed
Prepare and distribute flyers, calendars, notifications, and other goods to residents
Ensure the security and confidentiality of all resident information, including files and documents
Work with staff to identify and remediate any safety hazards on property
Complete any property incident reports within 24 hours of incident
Maintain a clean and clutter-free workspace and storage closets for the safety of residents, vendors, and staff
Perform other duties as from time to time may be determined necessary for the well-being of the total operation
Coordinate specific work tasks with other personnel within the department as well as with other departments in order to ensure the smooth and accurate flow of work and information
Perform tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed upon individual circumstances
Qualification
Required
Bachelor's Degree in social work, psychology, or a related field and two or more years of work or volunteer experience advancing the wellbeing of low-income seniors, families, working-age adults, and/or youth; or a high school diploma or equivalent with three or more years of work or volunteer experience advancing the same
Experience in local, state, and federal agencies and private social service agencies is a plus
Obtain a sheriff's work card license
Ability to read, write, and speak English
Proficient reading, report writing, and grammar skills
Proficient typing and PC skills
Effective interpersonal relations, communication, and customer service skills
Ability to work independently and with others
Ability to organize and prioritize tasks and to work closely with residents, resident groups, management, and service partners
Flexibility to adjust work schedule to accommodate seniors and families as needed (i.e. work on the weekends or after normal business hours)
Possess general knowledge of local, state, and federal agencies and private social service agencies and programs that serve low-income seniors and families
Stooping - frequently bending body downward and forward by bending the spine at the waist, requiring full use of the lower extremities and back muscles
Kneeling - frequently bending legs at knees to come to rest on knee or knees
Reaching - frequently extending hand(s) or arm(s) in any direction
Handling - frequently seizing, holding, grasping, turning, or otherwise working with hand or hands
Ability to transport objects up to 25 lbs
Exerting up-to 30 lbs. of force occasionally, and/or up-to 25lbs. of force frequently
Ability to lift objects up to 25 pounds from the ground level to 4 feet in height and move them from shelf to shelf in storage
Walking - moving about on foot to accomplish tasks
Ability to walk up and down stairs
Regularly required to use hand to finger, handle, or feel, reach with hands and arms and talk or hear using telephone, computer keyboard, mouse and calculator while seated or standing at a desk
Able to sit and stand for extended periods
Specific vision abilities required by this job include close vision, depth perception, and ability to adjust focus
Company
Nevada HAND, Inc
Nevada HAND is a mission-driven 501(c)(3) nonprofit corporation founded in 1993 and dedicated to the development, management, and preservation of affordable housing.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Audra Hamernik
President and CEO
Mike Mullin
CEO
Company data provided by crunchbase