Brink’s Inc · 18 hours ago
Claims Analyst
Philadelphia, PA
Full-time
Hybrid
Mid Level
$75K/yr - $90K/yr
3+ years expBrink's Inc is a leading global provider of cash and valuables management solutions. The Claims Analyst will investigate discrepancies to reduce claim settlements and enhance customer satisfaction, working closely with branch management to ensure adherence to business procedures.
Asset ManagementBankingConsultingFinance
Responsibilities
Monitor case and claim data for branches in your region
Drive improvement with early communication to branches and escalation as needed of lead indicators of claims; variances, CVS backlog etc
Provide guidance and support to individuals in the branch responsible for case and claims responses
Reach out to National VA for support on complex out of balance situations
Partner with branch management on root cause review for high case and claims volumes, with plan for needed countermeasures
Conduct proactive branch audits to ensure procedures are followed on route, in the cash room and with end of day BAMS processes
All variances reviewed in 24 hours
BIRS updated within 48hrs
Inventory variances are resolved
BAMS end of day is complete – for customer reporting
For high dollar variances ensure interviews, evidence collection and investigations happen timely
Review with branches and security unusual trends in variances and recommend corrective actions with them and HR, as needed
As needed for customer escalations, provide support to respond to branch cases and claims
“Boots on the ground” identify/research/resolve cases & claims with the branches within their regions to drive down risk and claims
Daily communications with their branches to discuss status of cases & claims
Ensure all vaults/inventories are in balance daily and escalate to the VA team for support
Escalate to assigned Variance Analyst any claims not resolved within 25 days and any high dollar amount
Understand end to end operational processes in detail, that can impact the balancing of the ATM (CVS, CIT etc)
Run monthly and quarterly reports for district and branch leadership
Perform other duties as assigned
Qualification
Required
Minimum 3 years of ATM industry experience (e.g. servicing, residual balancing or network settlement)
Minimum of 3 years of investigating/resolving claims differences
Minimum of 3 years of experience in a finance role
Minimum of 2 years of experience working with Microsoft Office products (Excel, Word and PowerPoint)
For internal candidates - A minimum of a Brinks Bronze Lean Certification Needed
Travel as required to support operations and customer needs; up to 50% travel
This position can be remote with travel requirements to support operations across Region 4 branches
Preferred
Knowledge of ATM reconciliation procedures
Demonstrated computer literacy with proficiency in Access DB, BAMS, iCash
Strong consultative, analytical and problem-solving skills
Excellent interpersonal/communication and presentation skills
Ability to prioritize to effectively handle multiple projects, tasks and opportunities simultaneously
Ability to initiate and drive work autonomously and to collaborate across teams to encourage actionable consensus
Detail oriented, strong organizational skills and ability to work independently
Sense of urgency and ability to multi-task
Demonstrates a high standard of work product
Company
Brink’s Inc
Brink’s, Incorporated is the world’s premier provider of secure solutions – including global transportation and storage for high-value goods, currency and coin processing, smart safes, ATM services, security services and advanced technology – that deliver critical business intelligence, improved productivity and enhanced protection.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$800M2024-06-05Post Ipo Debt· $800M
1996-01-12IPO
Leadership Team
Michael Gabay
Executive Vice President - President Europe
Recent News
2025-12-11
2025-09-02
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