Bell and Howell · 1 day ago
Assoc Customer Svc Engineer Field
Chicago, IL
Full-time
Onsite
Entry Level
1+ years expBell and Howell delivers technology-driven Automation Services and Solutions that help businesses optimize performance. The Associate Customer Service Technician serves as the primary customer contact for technical and service-related problems, diagnosing failures and providing support on a variety of industrial equipment.
HardwareInformation TechnologySoftware
Responsibilities
Primary responsibility will be to troubleshoot and repair a variety of industrial products that include, but are not limited to; printing equipment, cash recycling products, mailing and sorting machines, credit card embossing, and processing and any other applicable third-party accessories attached as part of the system
Schedule and perform regular predictive/preventive maintenance inspections on equipment
Provide support by managing parts inventory, customer service calls and preventative maintenance schedules
Foster positive customer relations and a high degree of customer satisfaction by communicating effectively with customers
Act as a liaison between the customer and other departments/functions of the company
May need to provide an "on call" level of service up to seven (7) day/week twenty-four (24) hour/day for emergency customer assistance; respond to emergency and non-scheduled calls for service within established response time goals
Qualification
Required
High School degree or equivalent
Degree in electronics, advanced mechanics and/or software training with 1+ year related industry/equipment experience or equivalent combination of education and experience
Ability to use standard and specialized hand, power and diagnostic tools and measuring equipment, such as oscilloscopes, DMM, gauges, etc
Requires lifting to seventy (70) pounds
Requires walking and standing; using hands to feel objects; reaching; and requires balance
Requires stooping, kneeling, crouching and/or crawling
Ability to work in a loud environment
Ability to work in small, cramped areas
Ability to work in elevated environment up to twenty (20) feet
Work is performed in a controlled office, retail, and manufacturing environment; noise within acceptable safety levels; paper dust prevalent; cleaners and solvents used to clean machines; machines contain moving parts
Requires understanding of computer program functionality and software troubleshooting skills
Strong interpersonal/customer relation skills
Ability to effectively resolve conflict internally and externally
Ability to accomplish the describe duties through appropriate hand, power, and testing tools/equipment
Ability to reason logically and make sound decisions along with considering alternative and diverse perspectives
Strong analytical, problem-solving, quantitative, and time management skills
Ability to communicate effectively both orally and in writing
Ability to understand, remember and follow verbal and written instructions
Ability to work as an integral part of a team
Ability to read and understand written procedures and diagrams for assembly and test
Ability to develop and implement solutions to assembly problem
Ability to maintain regular attendance and be punctual
Preferred
Associate degree preferred
Company
Bell and Howell
Bell and Howell is a provider of communication technology and data services to business clients.
1001-5000 employees
H1B Sponsorship
Bell and Howell has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (2)
2021 (2)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$80MKey Investors
Bank of AmericaCrystal Financial
2018-12-04Acquired
2015-10-16Debt Financing· $25M
2011-07-07Debt Financing· $55M
Leadership Team
Haroon Abbu
Senior Vice President, Digital Technology & Data Analytics
Recent News
2024-04-14
Google Patent
2024-04-14
Google Patent
2024-04-14
Company data provided by crunchbase