Technical Service Support Manager- Hearth and Garage Door Experience Required jobs in United States
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Daikin Austria · 2 months ago

Technical Service Support Manager- Hearth and Garage Door Experience Required

positionToledo, OH, US
timeFull-time
remoteOnsite
senioritySenior Level
date5+ years exp

Daikin Austria is a leading wholesale distributor specializing in HVAC equipment and residential products. The Technical Service Support Manager for Hearth and Garage Doors offers support to installers and contractors, ensuring customer satisfaction while managing schedules and service operations.

Consumer ElectronicsConsumer GoodsElectronicsHeating Ventilation and Air Conditioning (HVAC)ManufacturingSales
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Responsibilities

Provide technical support to installers, dealers, and contractors to resolve issues and conduct reliability investigations
Monitoring for Quality Issues, Job Site Visits, validate product installations against installation orders (I/O)
Validation of product installations to the I/O, assessment of clarity of I/O, feedback to Corporate on field or building code application changes
Gather feedback on field or building code application changes and communicate effectively with corporate
Managing Scheduling Manage the scheduling of installers and subcontractor installations and services
Responsible for high quality, cost-efficient and on-time service operation (internal and external subcontractor)
Field Communication Ensure the availability and quality of communications with our customers
Inventory Management, cycle counting of inventory
Follow all company safety standards and procedures
Perform additional projects/duties to support ongoing business needs

Qualification

HearthGarage Door knowledgeTechnical supportProject managementMS Office proficiencyCustomer service skillsCommunication skillsProblem-solving skillsOrganizational skillsAttention to detailSelf-motivated

Required

5+ years in field service and repair
Strong Hearth and Garage Door technical knowledge, operating systems, mechanical and electrical ability
Excellent customer service, relationship management, and interpersonal skills
Proficiency in MS Outlook, Word, Excel, and PowerPoint
Must have excellent communication skills both written and verbal and technical acumen
High level of attention to detail and problem-solving skills
Excellent organizational, time management, and project management skills
Ability to apply good judgment, strong work ethics, and integrity on the job
Highly self-motivated and directed with the ability to work in a fast-moving environment
Ability to apply good judgment, strong work ethic, and integrity on the job

Benefits

Position qualifies for the Business Phone Program , offering either a company-issued device or reimbursement for approved personal device usage.

Company

Daikin Austria

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Daikin Airconditioning Österreich gehört zu Daikin Airconditioning Central Europe und wurde 1999 mit Sitz in Wien, Österreich, gegründet.
dateFounded in 1999
location
Vösendorf, Niederosterreich, AUT
people-size51-200 employees
web-link
https://daikin.at

Funding

Current Stage
Growth Stage

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