Prometric · 21 hours ago
Trainer
United States
Full-time
Remote
Entry Level
$22.30/hr - $22.30/hr
1+ years expPrometric is a leading provider of technology-enabled testing and assessment solutions. The Trainer will assess, develop, and implement training programs to support the business and customer service needs of the Global Candidate Services Operations.
ConsultingEducationInformation TechnologySoftware
Responsibilities
Plans, conducts, and implements a comprehensive training program for frontline customer service. Training components will be geared toward new hires, existing staff and individuals who seek one-on-one assistance. Responsible for both new hire and ongoing program and skills training. Training may include systems, processes, procedures, new client, or professional development
Assess learning styles and adapts the training program accordingly for successful learning and effective application of information
Tests trainees to measure progress and to evaluate effectiveness of training
Develop innovative professional training materials and/or eLearning content by gaining input from other departments. Maintain and update materials, based on industry standard, changes, and demands
Engages in all operational and service-related tasks, including but not limited to process improvements, group and individual call/ chat/ email observations, quality calibration and coaching activities
Develop and maintain a resource library by reviewing materials tracking utilization and monitoring circulation (books, videos, tapes, client program brochures and specification sheets)
Work with Client Service Managers to maintain and update necessary client/policy/process information in Knowledge Base articles (Salesforce library)
Work with Managers, Supervisors and Quality Assurance Analysts to assess performance gaps in skill levels and identify areas of opportunity for service improvements and recommend training solutions to effectively improve processes and services
Train and lead group instructional sessions. This includes but is not limited to Prometric systems, client information, customer service techniques, Prometric’s philosophy, guidelines, and procedures. In addition, facilitate refresher training courses to maximize individual performance and company productivity
Other Duties as assigned
Qualification
Required
College Degree or equivalent in job-related experience
A minimum of 12 months experience within Prometric Candidate Services
An excellent performance record that demonstrates accountability and reliability
Good attendance record with no formal disciplinary action(s) for the past 12 months
Excellent presentation skills (oral and written), as well as ability to motivate, teach and inspire staff
Ability to develop training methodology programs that are unique to the organization's goals, values, and mission statement
Strong analytical and decision-making skills
Ability to handle multiple tasks and prioritize
Tech-savvy – ability to adapt and innovate with current available technology including video or web-based training and a working knowledge of Microsoft Office Applications (Teams, Word, PowerPoint, SharePoint, and Excel)
Demonstrated Leadership skills
Excellent interpersonal skills
Flexibility in work schedule, based upon changing business needs
Ability to create and foster a fun, fair, positive learning environment
Preferred
Experience in teaching or training is preferred
Company
Prometric
Prometric provides technology-enabled testing and assessment solutions for organizations, academic institutions, and government agencies.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Stuart Udell
Chief Executive Officer
Nikki Eatchel
Chief Assessment Officer
Recent News
2025-09-14
Company data provided by crunchbase