e-Business International Inc · 9 hours ago
IT Administrator
Berwyn, PA
Full-time
Onsite
Mid, Senior Level
$90K/yr - $100K/yr
7+ years expE-business International Inc is seeking an IT Administrator to manage and support their IT Support team. The role involves overseeing the maintenance of IT resources, implementing long-term IT strategies, and ensuring compliance with IT policies and procedures.
Business DevelopmentInformation TechnologyProfessional Services
Responsibilities
Manage and support the IT Support team, ensuring efficient and effective resolution of IT issues
Oversee the maintenance and administration of IT resources, including hardware, software, insurance specific software, and network infrastructure
Design, develop, modify, adapt and implement short- and long-term solutions to execute and achieve the vision for areas of responsibility focused on continuous improvement
Adapt plans and priorities to address resource and operational challenges
Implement resource and policy formation in functional areas of responsibility. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager
Manage relationships with multiple audiences including business and IT partners up to the Director
Periodically work directly with Agents, Policyholders for feedback, input or problem resolution
Serves as the day-to-day relationship manager with vendors
Provide input to the annual budget, ensuring that performance objectives are met at the lowest cost
Continually monitor expenses throughout the year and revises expectations as needed
Directly manage insurance carrier portals, ensuring secure and efficient user access
Collaborate with the agency management team to develop and implement long-term IT strategies and plans
Ensure compliance with IT policies and procedures and maintain up-to-date documentation
Monitor and manage IT budgets, including procurement of IT equipment and services
Stay current with emerging technologies and industry trends to ensure the agency's IT infrastructure remains robust and innovative
Oversee the implementation and management of enterprise-wide Cybersecurity along with annual Cybersecurity Audits to determine compliance with all associated regulatory agencies
Directly manage Managed Service Provider relationship and direct appropriate resources to accomplish long-term IT strategies
Provide direct supervision and leadership of IT staff, including hiring, training, scheduling, performance reviews, staff development, and workplace oversight
Keep abreast of emerging trends, disciplines and technologies
Uncovers and implements strategies to compete and remain competitive in the industry
Performs other duties as assigned
Qualification
Required
Prior supervisory or leadership experience required
Strong troubleshooting and problem-solving skills with a customer-first mindset
Excellent verbal and written communication skills to convey technical information clearly
Exceptional customer service skills, with the ability to empathize and effectively communicate solutions to non-technical users, ensuring supportive and understanding interaction every time
Proficiency in supporting and configuring Microsoft Windows and Azure Environments
Familiarity with basic networking concepts (TCP/IP, DNS, DHCP, VPNs)
Understanding of remote support tools and ticketing systems (ex:Zoho Desk) e.g. Zendesk, ServiceNow, Freshdesk)
Proficiency with PC and MS Office (Word and Excel)
Ability to manage multiple tasks and priorities in a fast-paced environment
Strong attention to detail and ability to work both independently and as part of a team
A passion for learning and staying updated on emerging technologies and IT best practices
Ability to work within a team atmosphere with a willingness to ask for and receive feedback at all levels
Bachelor's degree, or four-year related experience required
Seven years' experience in related IT function or seven year's business experience required
Experience leading, mentoring, or coaching others
Preferred
Networking: 7 years
Company
e-Business International Inc
e-Business International Inc is emerging as a leader in business analytics software and services, and it is the largest independent vendor in the business intelligence market.
51-200 employees
H1B Sponsorship
e-Business International Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (18)
2023 (13)
2022 (24)
2021 (44)
2020 (55)
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase