Kong · 2 days ago
Staff Technical Customer Success Manager
United States
Full-time
Remote
Lead/StaffKong Inc. is a leading developer of API and AI connectivity technologies, and they are seeking a Staff Technical Customer Success Manager to join their Customer Experience team. In this role, you will enable customers to leverage APIs and microservices, manage a portfolio of customers, and work collaboratively with sales and product teams to ensure customer success and satisfaction.
Artificial Intelligence (AI)Cloud ComputingCloud Data ServicesDeveloper APIsEnterprise SoftwareOpen Source
Responsibilities
Coach customers throughout their lifecycle while working collaboratively with the rest of the Customer Experience teams to ensure customer outcomes
Inspire customers to create an AI, API optimized vision for their future; with your partnership and Kong’s solution as a pivotal part of the path ahead
Co-Define what ‘good’ looks like in terms of adoption plans, post-sales engagement, what is recommended and why
Work with Sales and Product teams to ensure Kong customers are getting the most out of the solution
Help innovate tooling and processes to make you and your team more efficient
Work on innovative and cutting edge customer projects
Become an SME on Kong products and technologies, taking that knowledge and applying it to real world usage
Collaborate with other peers, business partners and groups
Qualification
Required
Have a builder's mentality, seeking to find solutions to complex problems that will make life better for Kong customers and internal teams alike
Manage a portfolio of commercial customers, looking for patterns that can be addressed through an automated approach using the latest customer engagement techniques
Have passion and determination about Kong's technology and growing customer base
Be a self starter with strong organizational skills to drive effective customer outcomes
Have a good understanding of complex technology environments
Have great self awareness and strong communication skills
Bring proven experience in customer-facing, technically advanced environments via SaaS, Open Source and/or Infrastructure software companies
Have a solid understanding of Cloud Native and the technologies that make it work; (Containers, Kubernetes, Microservices) as well as have a foundational understanding of APIM
Understand the value of DevOps, CI/CD and Cloud Computing IaaS
Company
Kong
Kong is a cloud-native platform that powers API-led connectivity for developer productivity, automating security, and microservices.
Founded in 2017
501-1000 employees
H1B Sponsorship
Kong has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (6)
2023 (4)
2022 (12)
2021 (6)
2020 (1)
Funding
Current Stage
Late StageTotal Funding
$344.1MKey Investors
Tiger Global ManagementIndex VenturesAndreessen Horowitz
2024-11-19Series E· $175M
2021-02-08Series D· $100M
2019-03-28Series C· $43M
Leadership Team
Augusto Marietti
CEO & President, Co-Founder
Marco Palladino
Co-Founder and CTO
Recent News
New Enterprise Associates
2026-01-05
Company data provided by crunchbase