Cognizant · 9 hours ago
AVP CRM, Moment Americas
Philadelphia, PA
Full-time
Hybrid
Director/Executive
15+ years expCognizant is seeking an AVP CRM for Moment Americas, responsible for the overall vision and strategy for the CRM practice. The role involves developing business strategies, managing performance, and engaging with clients and stakeholders to drive revenue growth and successful offerings.
ConsultingIndustrial AutomationInformation TechnologySoftwareSoftware Engineering
Responsibilities
Develop the strategy for growing experience business and in established and new regions
Develop insights on the key market and competitor trends with focus on emerging experiences
Develop a vision & comprehensive strategy for the Practice as well as execution roadmap
Ensure service line revenue growth in line or above market
Support Markets and troubleshoot challenges as-needed
Identify market gaps, opportunity for new offering development
Develop offering strategy and roadmap aligned with the most attractive growth segments of the market
Design and develop a suite of repeatable and scalable offerings that address critical client business outcomes
Manage lifecycle (ideation to retirement) & identify investment areas in new offering incubation, growth as needed
Oversee offering evangelization internally (SLS, Client partners) and externally (analysts etc.)
Manage translation of business problems into solutions & work with sales leads; assist sales team qualifying prospects
Participate with sales and account teams in executing select account penetration strategies
Develop deal pursuit teams and process for the regions of responsibility
Ensure Pre-Sales team is engaging clients in region to explore opportunities and better define desired business outcomes, through workshops/digital dialogues/demos/PoCs
Provide input for Pre-Sales team to support priority customers in imagining how solutions can improve their business
Ensure team is equipped and trained to credentialize deals with customers though deep subject matter expertise & experience in the specific markets (industry/geo)/practice area
Engage priority clients directly to credentialize deals
Engage with external analysts to position the Practice area expertise
Define thought leadership & portfolio strategy, publish, educate the market and drive commercial conversations
Own alliance relations and partnership with vendors
Establish and develop new strategic alliances and partnerships to better business outcomes
Work with capability / craft leaders to manage and develop a thriving team culture and experience in the EMEA and APJ markets
Studio / geographic business operations and management
Work with craft leaders on the prioritization of resources on key BD, TL and project delivery in the EMEA and APJ markets
Qualification
Required
Minimum 15+ years of complex solutioning experience, with broad technical experience
Functional/Practice knowledge: 15+ years in in experience in assigned functional/technology area, with applicable market standard certifications Understanding of, user centric design, and ability to generate, oversee actionable and impactful roadmap that effectively engages the organization to achieve strategic milestones
Technical prowess: Deep technical expertise in Functional/Practice area to bring together practice offerings to address customer needs, and to create proof of concepts if needed, as well as credentialize solutions
Industry knowledge: Deep knowledge of the experience and agency market
Commercial knowledge: Ability to analyze sales opportunities and qualify leads and opportunities
Executive Presence: Effective executive communication skills to clearly articulate vision and lead effective teams across the enterprise; productively challenge counterparts, bringing valuable insights
Relationship management: Outstanding interpersonal abilities; skilled in managing relationships with executive leadership and business units, effectively aligning stakeholders to strategic plans and mediating conflict
Leadership experience: 10+ years in senior leadership role. Excellent organizational and leadership skills to build strong Strategy function and lead by example; strong project management, budgeting, talent management, and business operations skills
Preferred
Previous senior leadership role in management, experience services, and consultative sales
Experience in managing global teams
Domain expertise across verticals
Track record of bringing products/offerings to market, as well as leveraging organizational capabilities to support offers/solutions
Benefits
Flexibility wherever possible
Healthy work-life balance
Various wellbeing programs
Company
Cognizant
Cognizant is a professional services company that helps clients alter their business, operating, and technology models for the digital era.
10001+ employees
H1B Sponsorship
Cognizant has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11113)
2024 (11423)
2023 (13054)
2022 (13876)
2021 (12651)
2020 (28659)
Funding
Current Stage
Public CompanyTotal Funding
$0.24MKey Investors
Summit Financial Wealth Advisors
2025-03-08Post Ipo Equity
2016-11-18Post Ipo Equity· $0.24M
1998-06-19IPO
Leadership Team
Ravi Kumar S
Chief Executive Officer
Anil Cheriyan
CTO / EVP Strategy & Technology
Recent News
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2026-01-24
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