American Airlines · 10 hours ago
Analyst/Sr Analyst, AAdvantage Operations
Fort Worth, TX
Full-time
Onsite
Mid, Senior Level
3+ years expAmerican Airlines is a leading airline company that offers a world of possibilities for its employees. The Analyst/Sr Analyst role within AAdvantage Operations focuses on supporting the operational success of the AAdvantage loyalty program through data analysis, performance monitoring, and cross-functional collaboration to enhance member satisfaction and program efficiency.
AerospaceAutomotiveTransportationTravel
Responsibilities
Analyze customer behavior, program performance, and operational trends using SQL, Excel, Tableau, Power BI, or similar tools
Build and maintain dashboards and recurring reports to monitor KPIs such as enrollment, engagement, redemption, escalation volume, and Net Promoter Score (NPS)
Identify trends, anomalies, and opportunities to improve program efficiency and member satisfaction
Support day-to-day operations of the AAdvantage program including promotions, point accrual/redemption, and member communications
Monitor program health and recommend enhancements based on data insights
Assist in documenting and optimizing operational processes and procedures
Provide analytical support for executive-level member escalations, identifying root causes and recommending solutions
Partner with Customer Service and Reservations to evaluate service quality and implement improvements aligned with AAdvantage standards
Maintain a feedback loop across teams to drive continuous improvement in member experience
Collaborate with teams across Customer Experience, Airport Operations, Premium Guest Services, Inflight Service, Contact Centers, and Policy to ensure consistent delivery of the AAdvantage experience
Support frontline education initiatives by providing insights and tools to enhance service delivery
Participate in customer focus groups and translate feedback into actionable program enhancements
Troubleshoot loyalty platform issues, data discrepancies, and member transaction errors
Work with IT and vendor partners to ensure system integrity and resolve bugs
Maintain documentation for data definitions, reporting standards, and system processes
Ensure operations comply with internal policies, regulatory requirements, and industry standards
Stay current on AAdvantage policies and act as a subject matter expert for internal teams
Qualification
Required
Bachelor's Degree or equivalent training/experience
3 years related work experience
Knowledge of AAdvantage loyalty products and propositions as well as consumer behavior
Preferred
Master of Business Administration
Previous experience in analytics, operations, customer experience, or loyalty program support
Proficiency in data tools (SQL, Excel, Tableau, Power BI)
Passion for customer experience and continuous improvement
Proficiency in SQL, Excel, Tableau, Power BI, SABRE
Benefits
Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Company
American Airlines
American Airlines is an airline company that operates a diverse fleet of aircraft, including narrow-body and wide-body jets. It is a sub-organization of American Airlines.
10001+ employees
H1B Sponsorship
American Airlines has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (359)
2024 (270)
2023 (253)
2022 (260)
2021 (342)
2020 (263)
Funding
Current Stage
Public CompanyTotal Funding
$1B2023-11-17Post Ipo Debt· $250M
2023-02-08Post Ipo Debt· $750M
2015-01-01Post Ipo Equity
Leadership Team
Doug Parker
Chairman and former CEO at American Airlines
David Seymour
Chief Operating Officer
Recent News
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2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
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