The Judge Group · 11 hours ago
Incident Management Consultant
Chicago, IL
Contract
Hybrid
Mid Level
$75/hr - $85/hrThe Judge Group is seeking an experienced Incident Management Consultant to support a fast-paced, highly regulated enterprise environment. The role involves leading and coordinating incident management activities, ensuring timely resolution and minimizing business impact.
E-LearningInformation TechnologyProfessional Services
Responsibilities
Lead and coordinate end‑to‑end incident management activities, ensuring timely resolution and minimizing business impact
Monitor, triage, and prioritize incidents while collaborating with technical teams to drive swift remediation
Partner with Problem Management and Change Management teams to ensure seamless processes and continuous improvement
Provide recommendations for process optimization within the ITSM framework
Qualification
Required
ITIL Certification (Foundation or higher)
Strong experience working in heavily regulated industries (e.g., financial services, healthcare, insurance, energy)
Hands‑on experience with ServiceNow (Incident module required)
Strong triage capability with the ability to quickly assess, prioritize, and escalate incidents appropriately
Preferred
Broader ITSM module experience
Company
The Judge Group
Results through the Power of Experience.
Founded in 1970
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-02-14IPO
Leadership Team
Charlton Monsanto
Executive Vice President of Integrated Services and Innovation
Recent News
Seattle TechFlash
2025-09-12
2025-08-05
The Judge Group
2025-05-07
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