Aptarro · 16 hours ago
Customer Success Manager
United States
Full-time
Remote
Mid, Senior Level
5+ years expAptarro is a company focused on helping healthcare providers streamline their billing and compliance processes. They are seeking a strategic and relationship-driven Customer Success Account Manager (CSAM) to partner with top healthcare clients, leading efforts to retain and grow key accounts while ensuring measurable outcomes and long-term value through their platform.
Health CareSoftware
Responsibilities
Own Strategic Account Planning
Develop and execute account strategies that align with client business goals
Map executive sponsors and key stakeholders, define account roadmaps, and forecast renewal, upsell, and expansion opportunities
Oversee Renewals, Price Increases & Contracts
Manage the full renewal lifecycle, including contract creation, reviews, and negotiations
Ensure timely execution of renewals while balancing pricing adjustments and value realization
Lead Executive Engagements
Drive strategic conversations through QBRs, EBRs, and success planning sessions with senior decision-makers
Influence customer outcomes by aligning Aptarro’s solutions to evolving business priorities
Drive Account Growth & Expansion
Identify and execute upsell, cross-sell, and expansion opportunities that increase account value and footprint
Partner with sales and product teams to deliver tailored solutions that drive measurable outcomes
Build Trusted, Multi-Level Relationships
Cultivate deep relationships across technical, operational, and executive levels
Act as a trusted advisor and advocate to ensure long-term partnership success
Champion the Voice of the Customer
Represent customer needs internally, providing feedback to influence product roadmap and service delivery
Collaborate cross-functionally to resolve escalations and ensure a seamless customer experience
Monitor & Improve Account Health
Track customer usage trends, satisfaction metrics, and ROI to proactively mitigate risk and strengthen retention
Leverage data-driven insights to recommend best practices and optimize customer adoption
Qualification
Required
5+ years in Customer Success or Strategic Account Management, in Healthcare SaaS
Proven track record managing complex enterprise accounts ($500K–$5M ARR)
Strong executive presence, communication skills, and business acumen
Healthcare experience is essential, particularly in areas such as revenue cycle, operations
Analytical mindset, proactive approach, and a passion for building relationships
Benefits
Competitive salary and comprehensive benefits package.
Exciting opportunities for career growth within a rapidly expanding company.
Exposure to high-level strategic decisions and company leadership.
A collaborative, mission-driven team environment.
Company
Aptarro
Aptarro Software Solutions develops healthcare software solutions, applications, and development toolkits.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-05-25Acquired
2017-01-05Private Equity
Leadership Team
Scott Schimpf
Chief Technology Officer (ISO)
Ashley Womack
Chief Financial Officer
Recent News
Company data provided by crunchbase