Tufts Medicine · 15 hours ago
Customer Service Lead
Lowell, MA
Full-time
Onsite
Mid, Senior Level
$18.81/hr - $23.51/hr
1+ years expTufts Medicine is seeking a Customer Service Lead who will focus on support services functions including dietary, environmental services, and transportation. The role involves quality service excellence audits, equipment inspections, and supervision of service tracking to maintain patient flow and support departmental processes.
Health CareHospitalMedical
Responsibilities
Performs beginning and end of shift lead checklist and completes equipment rounding
Carries the Transport Lead Ascom and Service Tracking alert pager to support patient flow
Ensures the IVR phone system is followed by shift staff when taking requests from Service Tracking
Performs monthly safety and equipment inspections to maintain compliance with regulatory standards. (TJC, DPH, IC)
Supports Management with department process improvement projects and initiatives
Performs monthly Quality Service Excellence Audits
Performs daily transport walk log inspections and maintains documents on file
Analyzes Service Tracking patient flow daily and prioritizes requests based on SLA’s
Participates in ES/Transport Monthly Safety Committee
Coordinates and follows up on Transport equipment repairs with Facilities/BioMed to ensure Environment of Care readiness
Qualification
Required
High School Diploma or Equivalent
One (1) year of related experience
Preferred
Three (3) years of related experience
Benefits
Comprehensive Total Rewards package
Supports your health
Financial security
Career growth
Company
Tufts Medicine
Tufts Medicine is a health system offering healthcare services.
10001+ employees
H1B Sponsorship
Tufts Medicine has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2022 (2)
Funding
Current Stage
Late StageLeadership Team
Michael Dandorph
President and CEO
Andrew DeVoe
Chief Financial Officer
Recent News
2025-08-17
Company data provided by crunchbase