Comfort Systems USA · 10 hours ago
Service Vice President
Greater Houston
Full-time
Onsite
Director/Executive
10+ years expComfort Systems USA is seeking a Vice President of Service Operations to lead their decentralized HVAC/mechanical service organization. This role focuses on driving profitable growth, operational excellence, and customer satisfaction while mentoring future leaders and aligning service strategy with company goals.
ConstructionHeating Ventilation and Air Conditioning (HVAC)IndustrialService Industry
Responsibilities
Develop and execute a scalable service strategy aligned with company growth, margin, and customer retention objectives
Serve as a trusted advisor to operating company leadership on service operations, pricing, and market expansion
Balance enterprise-level consistency with local decision-making authority
Improve service profitability through labor productivity, pricing discipline, dispatch efficiency, and contract optimization
Establish and track KPIs (gross margin, technician utilization, backlog, first-time fix rate, customer satisfaction, etc.)
Identify operational gaps and implement best practices across decentralized locations
Own service P&L performance in partnership with local leadership
Support budgeting, forecasting, and long-term planning for service operations
Drive recurring revenue growth through maintenance agreements and service contracts
Mentor and develop Service Managers, Directors, and future leaders
Support recruiting, onboarding, and retention of top service talent
Promote a culture of accountability, safety, and continuous improvement
Champion customer experience and long-term relationship building
Support key account strategy and escalation resolution when needed
Monitor market trends, competitive dynamics, and service innovations
Reinforce safety-first culture across all service operations
Ensure compliance with regulatory, licensing, and company standards
Qualification
Required
Bachelor's degree in Engineering, Business, Construction Management, or related field (or equivalent experience)
10+ years of progressive leadership experience in HVAC, mechanical contracting, or related service-driven construction industry
Proven success leading service operations within a decentralized or multi-branch organization
Strong financial acumen with demonstrated P&L ownership
Experience scaling service revenue and improving margins
Company
Comfort Systems USA
Comfort Systems USA is a national heating, ventilation and cooling (HVAC) company
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1997-06-27IPO
Leadership Team
Trent McKenna
Executive Vice President and Chief Operating Officer
Briston Blair
Senior Vice President, Innovation & Strategy | Digital & Workforce Transformation, Operations, M&A
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