CONFLUX SYSTEMS · 12 hours ago
Customer Service Engineer
Atlanta, GA
Contract
Hybrid
New Grad, Entry Level
$35/hr - $40/hrConflux Systems is looking for a Customer Service Engineer – Pace Specialist Trainer to join their team. In this role, you will become a subject-matter expert in the PACE platform and train Customer Service Engineers on the new software, while also supporting the organization during the hyper-care phase.
ConsultingInformation Technology
Hiring Manager
Lakpa Dorjee Tamang
Responsibilities
Becoming a subject-matter expert (SME) in the PACE platform used by Customer Service Engineers to document work, track parts, and record time and activities
Training Customer Service Engineers in assigned zones and regions on the new PACE software
Supporting the organization during the hyper-care phase for 30–90 days after full software launch
Delivering approximately 15–20 training sessions (out of ~100 total sessions), each lasting 2 days
Potential transition into a Customer Service Engineer role after hyper-care, preferably within your local region
Service imaging equipment in assigned metro areas
Install, maintain, troubleshoot, and repair Siemens diagnostic imaging equipment
Act as the “Face of Siemens” to customers
Support a variety of diagnostic imaging systems
Work flexible shifts as required by business needs (advance notice provided)
Report to the Regional Service Manager at Siemens Medical Solutions
Qualification
Required
Associate degree, college education, or military experience in a related technical field
Strong technical and electrical background
Hands-on technical experience (biomedical, med tech, or similar preferred)
Open to entry-level candidates with technical training
Open to military veterans transitioning to civilian roles
Minimum requirement: Foundation-level technical education or equivalent hands-on experience
Strong customer communication and interpersonal skills
Technical aptitude — ability to understand software and troubleshoot issues
Equipment repair and diagnostic experience
Team-oriented mindset with cross-functional collaboration
Ability to lead training sessions and present software updates to peer groups
Preferred
Imaging service experience (military or private sector)
Experience working in biomedical or hospital environments
Company
CONFLUX SYSTEMS
Conflux Systems, Inc. is a business consulting firm specializing in software development and business intelligence.
Founded in 2007
51-200 employees
H1B Sponsorship
CONFLUX SYSTEMS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (99)
2024 (92)
2023 (147)
2022 (174)
2021 (127)
2020 (107)
Funding
Current Stage
Growth StageCompany data provided by crunchbase