Peachtree Orthopedics · 3 hours ago
Customer Service Representative
Atlanta, GA
Full-time
Onsite
Mid, Senior Level
5+ years expPeachtree Orthopedics is a healthcare organization dedicated to providing compassionate care and making a difference in the lives of patients. They are seeking a Customer Service Representative to support the customer service team, resolve patient billing issues, and ensure high-quality customer service. The role involves managing performance metrics, adhering to best practices, and overseeing a remote customer service team.
FitnessHealth CareMedicalSports
Responsibilities
Work proactively with the team and provide support to the team of customer service representatives
Understand and adhere to performance metrics and KPIs
Adhere to implemented best practices to improve customer support processes
Effectively resolve patient billing issues with the highest quality of customer service
Ensure customer feedback is tracked to identify trends and areas for improvement
Assist with reviewing self-pay AR and the aged accounts collections process
Completes annual compliance and regulatory requirements as applicable
Management and oversight of the remote customer service team
Qualification
Required
High school diploma or general education degree (GED) required
Preferred
Minimum 5 years of medical billing and account follow-up experience preferred
Knowledge of ICD-10, CPT, HCPCS, and the use of modifiers preferred
Familiar with CMS 1500/UB04 claim form completion, knowledge of Medicare, Managed Care, and commercial insurance products and plans
Knowledge of physician billing and /or collections
Typing speed 55 wpm and the ability to use a calculator
Benefits
Limitless Growth: Propel your career with abundant professional development opportunities within our dynamic organization.
Empathetic Culture: Immerse yourself in a supportive, lively work culture that values your well-being and celebrates your contributions.
Dedication to Excellence: Join a team of like-minded individuals who share your commitment to delivering top-notch care to our cherished patients.
Company
Peachtree Orthopedics
Peachtree Orthopedics is a medical practice that provides sports medicine.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kevin Deter
Chief Executive Officer
Ed Mitchell
Chief Financial Officer
Company data provided by crunchbase