Quest Financial · 22 hours ago
Division Team Lead - Community Association Manager
Quest Financial is seeking a Division Team Lead - Community Association Manager to join their team in Roswell. This role involves supervising and developing a team of Community Association Managers, ensuring high performance and client commitment while managing a portfolio of communities.
Responsibilities
Supervise, coach, train, and mentor a team of 10-12 Portfolio Community Association Managers, fostering a culture of high performance and client commitment
Lead weekly team huddles, plan, assign, and direct work; conduct performance appraisals; address HR concerns; and assist with complex problem-solving solutions
Review and approve monthly expense reports and PTO requests for your team
Actively participate in the interviewing and hiring process for new managers, and provide/coordinate ongoing training on best practices, company policies, and procedures
Remain up-to-date on new regulations and industry best practices by participating in educational opportunities and professional networking through CAI and Vendor engagement opportunities
Facilitate monthly team meetings and attend weekly division leadership meetings
Manage a small, dedicated portfolio of communities, ensuring their financial health, legal compliance, and physical maintenance
Serve as the trusted liaison, developing credible relationships with Boards and homeowners. Provide professional advice and oversight based on experience and expertise
Coordinate critical functions, including repairs, audits, inspections, fee collections, and rule enforcement
Provide timely and professional responses to your dedicated administrative professional who is the front line for client calls, and general inquiries
Qualification
Required
2+ years in a direct management, team lead, or supervisory role
3-5 years of hands-on experience as a Community Association Manager
Active Community Association Manager license
CMCA certification
AMS certification
Preferred
PCAM designation
Benefits
Great Benefits