Independence Pet Holdings · 9 hours ago
Senior Director, Continuous Improvement & Strategy Planning
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expIndependence Pet Holdings is a corporate holding company managing a diverse portfolio of modern pet health brands and services. The Senior Director, Continuous Improvement & Strategy Planning will drive operational excellence across the insurance organization by leading strategic initiatives that streamline processes and enhance core insurance administration.
Insurance
Hiring Manager
Jeana Schut
Responsibilities
Execute enterprise-wide operational strategies to improve efficiency, scalability, and service quality across customer service, telephony, claims, and product implementation functions
Partner with internal stakeholders to ensure the consistent use of approved vendors and technologies that align with organizational standards and regulatory obligations
Drive automation and process optimization to enhance claims lifecycle efficiency, customer experience, and overall productivity
Provide strategic oversight and guidance in the review of product development initiatives to ensure administrative efficiency, operational scalability, and long-term sustainability from design through administration
Lead structured change management programs to ensure adoption of new systems, workflows, and operational models
Build and maintain governance frameworks to ensure initiatives are aligned with corporate strategy, budget, and compliance requirements
Act as a senior liaison between business, technology, and vendor teams to ensure cohesive delivery of transformation initiatives
Oversee performance and strategic integration of key vendors supporting customer service, telephony, claims, and product administration functions
Collaborate with IT and procurement teams to evaluate, implement, and monitor vendor solutions to achieve operational excellence and cost efficiency
Ensure all operational processes and technologies meet U.S. and Canadian insurance regulatory standards
Collaborate closely with Compliance and Legal teams to maintain proper controls, documentation, and audit readiness across all initiatives
Provide strong, inclusive leadership to project and operational teams across multiple business units and geographies
Champion a culture of continuous improvement, collaboration, and data-driven decision-making
Qualification
Required
Bachelor's degree in Business Administration, Operations, or related field
10+ years of progressive experience in insurance operations, strategic transformation, or enterprise program management
Strong knowledge of U.S. and Canadian insurance regulatory environments, particularly relating to claims operations, product distribution, and telephony requirements
Proven success leading large-scale operational or technology transformation initiatives
Demonstrated experience with P&L oversight, budget development, and financial accountability, ensuring that operational initiatives deliver measurable efficiency, cost control, and return on investment
Lean Six Sigma certification accompanied by demonstrated expertise in organizational change management, with the ability to apply structured methodologies to drive process improvement and sustainable transformation initiatives
Exceptional leadership, communication, and stakeholder management skills
Demonstrated ability to manage vendor ecosystems and drive measurable efficiency outcomes
Company
Independence Pet Holdings
Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.
1001-5000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase