Tech Legion · 3 days ago
Centralized Services Engineer
Orem, UT
Full-time
Hybrid
Mid Level
$75K/yr - $95K/yr
4+ years expTech Legion is seeking a Centralized Services Engineer (CSE) to own and stabilize the platforms that power their managed services delivery. The role focuses on creating leverage across the organization by ensuring core tools are predictable, standardized, and scalable through systemic improvements and automation.
ComputerIT ManagementProfessional ServicesTechnical Support
Responsibilities
Own the operational health of externally leveraged platforms including RMM, security, backup, monitoring, automation, remote access, documentation systems, and cloud-managed network platforms
Ensure platforms are licensed, visible, monitored, and behaving consistently across all client environments
Maintain standards and baseline configurations within UniFi Network and Meraki Dashboard
Manage alerting, health indicators, licensing, and systemic configuration issues affecting multiple clients
Identify and resolve platform-level issues
Maintain, and improve automation and policies that enforce platform standards
Reduce manual effort and recurring issues through scripting and configuration management
Own platform-generated alerts and tickets
Tune thresholds, suppress noise, and eliminate root causes rather than treating symptoms
Maintain baseline security and backup policies
Investigate failed backup jobs, missed schedules, and verification issues
Tune security policies when they block more than intended and document all changes
Maintain authoritative documentation describing platform configuration, standards, automation behavior, and change history
Ensure documentation reflects the intended operating state and is reviewed regularly
Manage employee access and licensing for externally leveraged platforms
Handle onboarding and offboarding related to platform access
Qualification
Required
Strong understanding of networking fundamentals including VLANs, switching, routing, and firewall concepts
Comfort working within cloud-managed platforms such as UniFi and Meraki
Ability to distinguish platform-level issues from site-specific anomalies
A degree in Computer Science, Information Technology, or a related technical discipline
Approximately four (4) years of hands-on experience in one or more of the following areas: Administration of shared technology platforms (RMM, security, backup, monitoring, automation), Network administration fundamentals, including routing, switching, VLANs, and firewall concepts, Managed Service Provider (MSP) operations, service delivery, or centralized tooling ownership
Equivalent combinations of formal education, platform administration, networking experience, and MSP operational experience are acceptable, provided the individual can demonstrate the ability to manage systems at scale, enforce standards, and resolve issues at the platform level rather than through one-off fixes
Preferred
Experience working in MSP or multi-tenant environments preferred
Company
Tech Legion
At Tech Legion, we elevate your business with top-tier IT solutions! 🚀 As your trusted outsourced IT department and managed service provider, we specialize in delivering seamless, reliable, and innovative technology services tailored to your needs.
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-01-09
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