Franklin County · 9 hours ago
Deputy Director, Quality Support Services
Columbus, OH
Full-time
Onsite
Director/ExecutiveFranklin County is seeking a Deputy Director for Quality Support Services to assist in defining departmental goals and objectives. The role involves supervising staff, developing policies, ensuring compliance, and overseeing quality assurance functions related to public assistance benefits.
ConsultingGovernmentProfessional Services
Hiring Manager
TeLisa Reynolds
Responsibilities
Assist the director with defining departmental goals and objectives
Develop policies and procedures
Assist in the preparing department budget
Supervise assigned staff in one or more major department sections or divisions
Plan, direct, and administer the overall activities of Quality Support Services department
Provide direct supervision to assigned staff responsible for these operational areas
Apply proper program policies agency-wide through a variety of quality assurance functions, including but not limited to case reviews, administrative hearings, compliance/monitoring reviews, and training
Oversee quality assurance policies and procedures designed to monitor and evaluate internal processes and effectiveness
Provide effective quality assurance feedback to agency managers on the correct implementation of program policies and procedures
Ensure allegations of under-issuance and overpayment of public assistance benefits are adequately and timely investigated and appropriate resolution of substantiated allegations
Oversee coordination of activities with the County Prosecutor’s office, law enforcement agencies, and other state and local agencies regarding potential fraud, erroneous payments, other misconduct related to public assistance benefits, evidentiary matters, and investigation techniques
Develop and maintain the agency Fraud Risk Management Plan
Coordinate the pursuit of civil recovery of erroneous payments
Identify other avenues for increasing collection of erroneous payments
Oversee the agency’s overall administrative hearing process; the design, development and coordination of compliance-related activities across agency departments; data management, analysis, and monitoring of agency wide compliance with federal and state regulations
Ensure responses to requests for information from state and federal auditors of agency program and lead development of continuous improvement/corrective action plans when required by state and federal oversight entities
Evaluate requests for use of the agency’s rapid response team and, in coordination with executive staff, make decisions regarding the usage of the rapid response team
Provide appropriate training to agency staff, temporary employees, community partners, and the general public, as needed
Oversee the coordination, development and implementation of training curriculum and professional development activities for agency staff; preparation and dissemination of training materials
Answer and clarify agency program policy questions to ensure appropriate compliance with program requirements
Maintain regular and predictable attendance
Qualification
Required
Assist the director with defining departmental goals and objectives
Develop policies and procedures
Assist in the preparing department budget
Supervise assigned staff in one or more major department sections or divisions
Plan, direct, and administer the overall activities of Quality Support Services department
Provide direct supervision to assigned staff responsible for these operational areas
Apply proper program policies agency-wide through a variety of quality assurance functions, including but not limited to case reviews, administrative hearings, compliance/monitoring reviews, and training
Oversee quality assurance policies and procedures designed to monitor and evaluate internal processes and effectiveness
Provide effective quality assurance feedback to agency managers on the correct implementation of program policies and procedures
Ensure allegations of under-issuance and overpayment of public assistance benefits are adequately and timely investigated and appropriate resolution of substantiated allegations
Oversee coordination of activities with the County Prosecutor's office, law enforcement agencies, and other state and local agencies regarding potential fraud, erroneous payments, other misconduct related to public assistance benefits, evidentiary matters, and investigation techniques
Develop and maintain the agency Fraud Risk Management Plan
Coordinate the pursuit of civil recovery of erroneous payments
Identify other avenues for increasing collection of erroneous payments
Oversee the agency's overall administrative hearing process
Design, develop and coordinate compliance-related activities across agency departments
Data management, analysis, and monitoring of agency wide compliance with federal and state regulations
Ensure responses to requests for information from state and federal auditors of agency program
Lead development of continuous improvement/corrective action plans when required by state and federal oversight entities
Evaluate requests for use of the agency's rapid response team and, in coordination with executive staff, make decisions regarding the usage of the rapid response team
Provide appropriate training to agency staff, temporary employees, community partners, and the general public, as needed
Oversee the coordination, development and implementation of training curriculum and professional development activities for agency staff
Preparation and dissemination of training materials
Answer and clarify agency program policy questions to ensure appropriate compliance with program requirements
Maintain regular and predictable attendance
Company
Franklin County
Franklin County provides marriage licenses, adoptions, veteran grave search, and adult protective services.
Founded in 1803
5001-10000 employees
H1B Sponsorship
Franklin County has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Late StageLeadership Team
Robert Caldwell, CPA, CFE
Deputy Auditor - Chief Financial Officer
Brittany Stricklen-Hillyard
Community Partnership Coordinator
Recent News
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2025-03-25
2024-11-15
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