Lifetime HOA Management · 12 hours ago
Assistant General Manager — Single-Family HOA (Full-Time, On-Site) - Austin
Austin, Texas, United States
Full-time
Onsite
Entry, Mid Level
2+ years expLifetime HOA Management is seeking an organized, service-focused Assistant Community Manager to support the day-to-day operations of a single-family homeowners association. This role involves homeowner communications, compliance coordination, vendor scheduling, and maintaining accurate community records.
Home ImprovementProperty ManagementResidential
Responsibilities
Serve as a primary point of contact for homeowner questions and requests; ensure timely follow-up and resolution
Assist with drafting and distributing community communications (emails, notices, updates, reminders)
Support resident issue tracking and ensure concerns are routed and resolved appropriately
Support enforcement of governing documents, community rules, and architectural standards in a consistent, professional manner
Assist with violation tracking, courtesy notices, and compliance follow-up
Help coordinate architectural applications (ARC/ACC), submissions, approvals, and recordkeeping (as applicable)
Prepare meeting materials and assist with meeting logistics (agendas, packets, sign-in sheets, ballots/proxies when applicable)
Maintain organized community files (contracts, bids, correspondence, maintenance logs, owner records)
Assist with obtaining vendor proposals, tracking insurance certificates, and maintaining compliance documentation
Support records requests, document distribution, and routine reporting to the General Manager/Board
Schedule vendors and contractors for repairs and routine services; confirm access and completion
Track work orders, service requests, and vendor follow-through; escalate urgent issues to the General Manager
Assist with routine community inspections and documentation of maintenance needs
Assist with invoice review and coding support (as directed)
Support collection processes and owner account follow-up in accordance with policies and governing documents (as directed by the General Manager)
Help track budget-related documentation for operational projects and recurring services
Support after-hours response as needed for urgent community issues and communicate updates to the General Manager
Qualification
Required
High school diploma or GED required; college coursework/degree preferred
Strong written and verbal communication skills; professional customer service mindset
Highly organized with strong attention to detail and follow-through
Comfortable using property management software, Microsoft Office/Google Workspace, and email platforms
Ability to interpret and apply policies, procedures, and governing documents with guidance
Reliable attendance; ability to work a flexible schedule (occasional evenings/weekends for meetings or community needs)
Preferred
2+ years of experience in HOA, property management, customer service, or administrative operations preferred
Benefits
Medical
Dental
Vision
Paid time off
Paid holidays
Retirement plan options (including employer match)
Company
Lifetime HOA Management
Lifetime HOA Management offers homeowners association management services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Housley
Owner
Company data provided by crunchbase