K2 Insurance Services · 6 hours ago
Sales Support Specialist - Remote
United States
Full-time
Remote
Entry Level
$19/hr - $19/hr
1+ years expK2 Insurance Services is seeking a full-time, enthusiastic Sales Support Specialist to join its call center team in Miami, FL. The role involves providing support in sales, service, and claims for the travel insurance division, with opportunities for professional growth and commission compensation.
Financial ServicesInsurance
Responsibilities
Confer with travel agents and customers by telephone or electronically to provide accurate information about products and services
Assist clients with opening a claim
Provide advice to concert, event, and festival attendees on their best course of action
Answer questions about completing claim forms and collecting backup documentation
Manage claims status checks
Primary Sales Support representative for major account calls and emails
Work to the greatest of their ability to convert call center sales opportunities while following up as instructed on unconverted leads
Respond to general emails and voicemails
Special issuance of key partner policies
Take orders to change or cancel/refund policies
Assist in defusing service issue or complaint situations and escalate major ones to management
Other tasks as directed by management
Cover weekend shifts or extended hours as necessary
Qualification
Required
A minimum of 1-2 years of Call Center experience
A minimum of 1-2 years of Customer Service experience
Excellent verbal & written skills
Strong MS Office software skills
Preferred
Experience acquired in an insurance company or insurance agency is a big plus
Fluency in Spanish is a plus, but not required
General travel knowledge from personal or professional experience is a plus
Benefits
Bonus plan
Medical, dental, and vision insurance with no waiting period
Paid time-off in year of hire
401(k) with employer match
Voluntary benefits
Paid holidays
Paid lunch break
Company
K2 Insurance Services
K2 Insurance Services is a specialty insurance services platform providing underwriting and distribution to P&C carriers.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-12-01Acquired
Leadership Team
Chris W.
Chief Growth Officer
Scott Roe
Chief Marketing Officer
Recent News
Business Wire
2025-08-13
Venture Capital
2025-07-31
Company data provided by crunchbase