OH.io · 1 day ago
Grid Experience Manager
Columbus, OH
Full-time
Onsite
Mid LevelOH.io is transforming Columbus into America’s startup technology capital, serving as a hub for B2B SaaS founders. The Grid Experience Manager is responsible for the day-to-day operations of The Grid, ensuring a world-class experience for members and guests while managing space operations, events, and community engagement.
Responsibilities
Oversee all front-of-house and back-of-house operations
Ensure the space opens, runs, and closes smoothly every day
Manage cleanliness, readiness, supplies, hospitality elements, and the overall vibe
Troubleshoot issues quickly — everything from tech setup to building needs
Be the primary point of contact for portfolio company members, founders, partners, and guests
Welcome and orient visitors to The Grid
Maintain a culture of warmth, professionalism, and high-touch hospitality
Ensure every interaction feels intentional, supportive, and aligned with our brand
Build the daily, weekly, and monthly cadence of how The Grid operates
Develop simple systems for space management, traffic flow, room bookings, supplies, vendor coordination, etc
Maintain operational checklists, standards, and experience playbooks
Assist with the logistics of events hosted at The Grid — founder dinners, forums, workshops, mixers, summits
Coordinate space setup, materials, A/V needs, catering, and flow of the event
Partner with Eric and the Experience team to execute world-class programming
Help maintain communication with members and ensure their needs are being met
Gather feedback and surface opportunities to improve the environment
Help onboard new members or visiting founders and ensure they feel welcomed and connected
Qualification
Required
You have experience with both facilities management, office management, ideally in a startup environment
You're a hospitality-first operator: You think in terms of service, ambiance, and emotional impact. You understand how space can make people feel. You take pride in creating an environment people want to return to
You're a calm, efficient problem solver: You don't get rattled. You anticipate needs before they surface. You fix issues quickly, quietly, and with a high level of ownership
You're an experience designer at heart: You notice details — lighting, flow, energy, sound, setup, timing — and you know small things matter. You want the environment to feel intentional
You're a systems builder: You create simple, elegant operational systems that keep a complex space running smoothly. You appreciate clarity, repeatability, and organization
You're collaborative, warm and human: You represent the spirit of OH.io — approachable, empathetic, and energized by helping others do their best work
Company
OH.io
OH.io is transforming Columbus into a true startup technology capital by giving founders what they’ve always needed and rarely received: an embedded, accountable GTM engine that delivers revenue.
Founded in 2025
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase