Group Manager, Office of the President jobs in United States
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Intuit · 5 hours ago

Group Manager, Office of the President

positionSan Diego, CA
timeFull-time
remoteOnsite
seniorityDirector/Executive
date10+ years exp

Intuit is a global financial technology platform that powers prosperity for the people and communities we serve. They are seeking an experienced leader to head their newly formed Customer Resolution and Recovery Team (CRRT), focusing on resolving customer issues and managing investigations. The role involves driving innovation through AI and automation to enhance customer trust and operational efficiency.

AccountingFinancial ServicesFinTechPaaSSoftware
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Lead product investigations and systemic issue resolution, working closely with Product and Engineering
Lead a global team responsible for investigating systemic and complex product issues surfaced through customer complaints, telemetry, or community signals
Oversee customer issue remediation, ensuring empathy, accuracy, and speed
Partner with Tech and Data Science teams to design and deploy AI-driven tools that improve detection, triage, and resolution
Drive automation and process innovation to reduce manual work and improve efficiency
Collaborate cross-functionally business units to connect resolution efforts to enterprise-level priorities
Build and scale a high-performing, specialized team that thrives in a complex and dynamic environment

Qualification

Customer operationsAI adoptionTeam leadershipRisk & complianceProduct investigationsData-driven mindsetCollaboration skills

Required

10+ years in customer operations, risk & compliance, or product support, including 5+ years leading teams at scale
Strong background managing escalations, product investigations, or technical support functions
Proven experience driving AI adoption and automation in operations
Exceptional collaboration and influence skills, with the ability to align across multiple orgs and senior leadership
A data-driven, customer-first mindset and a passion for building scalable solutions
Proven track record leading specialized, complex, and growing teams through scale and transformation
Exceptional cross-functional collaboration skills; able to influence senior leaders and drive alignment across multiple business units

Benefits

Cash bonus
Equity rewards
Benefits

Company

Intuit

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Intuit provides financial software solutions to empower individuals and businesses.
dateFounded in 1983
location
Mountain View, California, USA
people-size10001+ employees
web-link
https://www.intuit.com

H1B Sponsorship

Intuit has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (693)
2024 (550)
2023 (586)
2022 (842)
2021 (773)
2020 (514)

Funding

Current Stage
Public Company
Total Funding
$8.52B
Key Investors
JP Morgan Chase
2025-01-31Post Ipo Debt· $4.5B
2023-09-12Post Ipo Debt· $4B
2011-01-19Post Ipo Equity· $6.7M

Leadership Team

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Sasan Goodarzi
Chief Executive Officer
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Alex Balazs
Chief Technology Officer
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Recent News

Investing.com
Morgan Stanley confident this software stock could double in value
2026-01-22
TradingView
Intuit Currently Down Eight Consecutive Days, on Track for Longest Losing Streak Since January 2022 — Data Talk
2026-01-22
GlobeNewswire
Westwood One to Broadcast NFL Championship Sunday, Presented by Intuit TurboTax
2026-01-22
Company data provided by crunchbase