Chelsea Groton Bank · 21 hours ago
Digital Banking Client Support Specialist
Groton, CT
Full-time
Hybrid
New Grad, Entry LevelChelsea Groton Bank is looking to hire a motivated and dynamic individual for their Digital Banking Department as a Digital Banking Client Support Specialist. The role involves assisting customers with cash management services and applications, providing ongoing support through various communication channels, and managing business deposit accounts while ensuring compliance with regulatory requirements.
Banking
Hiring Manager
Renee Simao (Bailey)
Responsibilities
Sets up, maintains, and provides ongoing support for clients using various cash management services and applications
Provides daily support to all internal and external customers, demonstrates professional, effective, and timely responses and resolutions to all inquiries via telephone, email, video, and on-site as business locations
Establish and manage business deposit accounts, delivering tailored solutions of cash management opportunities through a consultative approach and ensuring full implementation
Accurately completes daily operational tasks while proactively mitigating fraud and risk
Qualification
Required
Motivated and dynamic individual
Outstanding service in a professional manner
Strong attention to detail
Time management skills
Sets up, maintains, and provides ongoing support for clients using various cash management services and applications
Provides daily support to all internal and external customers
Demonstrates professional, effective, and timely responses and resolutions to all inquiries via telephone, email, video, and on-site as business locations
Establish and manage business deposit accounts
Deliver tailored solutions of cash management opportunities through a consultative approach
Ensure full implementation of cash management solutions
Accurately completes daily operational tasks
Proactively mitigates fraud and risk
Adhere to Bank policies and procedures relating to regulatory compliance requirements including but not limited to the Bank Secrecy Act, Anti-Money Laundering, and Fair Lending
Benefits
Competitive salary
401(k) plan
Paid time off
Health benefits
Wellness and engagement programs
Leadership training
Professional development
Learning opportunities for all team members
Company
Chelsea Groton Bank
We help customers and communities achieve their specific goals by taking them on as if they were our own.
Founded in 1854
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Tony Joyce
Chief Executive Officer
Laureen 'Lori' Dufficy
Executive Vice President, Chief Experience & Engagement Officer, CFMP
Company data provided by crunchbase