Arbonne · 21 hours ago
Service Desk Technician
Irvine, CA
Full-time
Onsite
New Grad, Entry LevelArbonne is a company that has been leading the health and wellness industry for over 40 years. The Service Desk Technician provides exceptional customer service to end users, supporting them with hardware and software issues and ensuring a positive experience.
Direct SalesHealth CareManufacturingMedicalNutritionPersonal Health
Hiring Manager
Derrick L.
Responsibilities
Your day will be spent researching and resolving a variety of hardware and software issues for users across the organization
You will answer and log all incoming calls to the Service Desk support line and monitor the incident queue for new requests
You are expected to perform initial troubleshooting, prioritize incoming requests based on business impact and ease of resolution, and provide timely follow-through
This role supports all onsite employees and plays a key part in our strategic focus on improving customer satisfaction, strengthening inventory management, and staying ahead of technological trends
Engage and resolve all user incidents with a positive attitude and prompt response time
Provide phone, remote, and in-person support
Resolve incoming incidents through the internal ticketing system, including accurately recording, updating, and documenting requests in ServiceNow
Assist with the new hire process, including installation and setup of required or recommended IT equipment
Work closely with the operations team on the distribution center floor to understand technological needs and proactively address issues
Manage the hardware 'software development life cycle' (SDLC), including acquisition, deployment, inventory management, asset tagging, tracking, refresh, and disposal
Perform work area setup, from desktop imaging to full workstation support, including PCs, laptops, printers, mobile devices, and other electronic equipment
Maintain and update Active Directory (AD) daily
Engage other team members or manage third-party resources when necessary
Collaborate with IT Security and Infrastructure teams to support end users with additional access rights
Support internally and externally originated compliance and security audits as needed
Respond to multiple simultaneous phone calls, emails, and onsite technical support requests
Keep the IT Operations team and Greenwood Management informed of incident status, escalations, and progress related to new implementations and technologies
Demonstrate excellent customer service, communication, and interpersonal skills; work effectively in both onsite and remote team environments; and remain self-motivated
Suggest, procure, and implement software solutions that support the security and management of users and equipment
Solve problems through collaboration and resourcefulness
Manage incidents from first client contact through resolution, using best-practice methodologies and providing clear documentation
Create and maintain documentation for IT procedures and team reference guides
Adhere to all compliance programs, including completion of all required and assigned training modules by established due dates
Perform other duties as needed that are consistent with the nature and level of the role
Each employee is responsible for raising awareness of our commitment to Corporate Social Responsibility and should actively participate in activities and initiatives which are designed to have a positive impact on the environment and local communities
As an employee of a purpose-driven company you are required to establish a goal relative to social and environmental impact
Qualification
Required
Understanding of Incident Management processes and IT ticketing systems such as ServiceNow
Working knowledge of Windows 10 OS and basic networking
Excellent customer service skills, including strong verbal and written communication
Strong organizational, analytical, and troubleshooting skills
Ability to manage multiple tasks in a fast-paced environment
Willingness and ability to learn new technologies and adapt to change
Bachelor's degree in Computer Science or equivalent IT support experience
Preferred
macOS knowledge
CompTIA A+ certification
SCCM imaging and deployment experience
Benefits
Innovative Environment: Be part of a forward-thinking company that values innovation and continuous improvement.
Career Growth: Opportunities for professional development and career advancement.
Inclusive Culture: Work in a diverse and inclusive environment where every team member is valued.
Company
Arbonne
Arbonne, creates personal skincare and wellness products that are crafted with premium botanical ingredients and innovative scientific discovery.
Founded in 1980
201-500 employees
H1B Sponsorship
Arbonne has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (2)
Funding
Current Stage
Growth StageTotal Funding
unknown2018-02-02Acquired
Leadership Team
Bernadette Chala
Chief Legal Officer, General Counsel
Recent News
2026-01-16
2025-06-24
Company data provided by crunchbase