Kuehne+Nagel · 5 hours ago
National Air Logistics Customer Care Manager
East Point, GA
Full-time
Onsite
Mid, Senior Level
2+ years expKuehne+Nagel is a global leader in logistics and operations, and they are seeking a National Air Logistics Customer Care Manager. This role is responsible for managing and enhancing customer experience while driving customer growth and maximizing profitability through effective team leadership and customer engagement.
Transportation/Trucking/Railroad
Responsibilities
Oversee account ownership and ensure optimal allocation of customers and workload within the Customer Care team
Ensure active team participation in customer implementations and promote the use of customer‑facing digital tools and solutions
Drive efficient shipment file handling and ensure availability and accuracy of customer data to support end-to-end operational performance
Maintain adherence to regulatory and compliance requirements across all customer interactions and shipment processes
Manage customer feedback, complaints, escalations, and ensure prompt corrective actions
Lead proactive shipment monitoring and ensure timely, transparent communication with customers
Drive customer retention and identify opportunities for growth through upselling, promotion of KN products, and strong commercial engagement
Ensure efficient and timely spot‑quotation execution and monitor profitability through ongoing gross profit analysis
Collaborate with Procurement, Gateways, Pricing, and other stakeholders to support competitive and profitable solutions
Qualification
Required
2–5 years of leadership experience
2–5 years of experience in Air Logistics or Freight Forwarding operations
Strong knowledge of freight forwarding processes, regulations, and KN standard operating models
Demonstrated commercial mindset and ability to drive profitability
Experience in team management, empowerment, and development
Strong collaboration and communication skills; ability to align cross‑functional teams
High adaptability and capability to lead change
Strong customer‑solutions orientation and problem‑solving mindset
Commitment to customer satisfaction while balancing business profitability
Effective conflict‑resolution skills
Ability to travel as required
English proficiency
Preferred
Bachelor's Degree (preferred) in Supply Chain Management or a related field
International experience preferred
Vocational or industry‑specific qualifications in Freight Forwarding / Logistics are beneficial
Professional certifications considered an advantage
Benefits
Health and welfare benefits
401k retirement savings plan
Tuition reimbursement
Incentive compensation for eligible roles
Company
Kuehne+Nagel
With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.
10001+ employees
H1B Sponsorship
Kuehne+Nagel has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (5)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Marcus Bennett
CEO + President Kuehne+Nagel North America
Robin Moens
VP, Regional HR Business Partner Sea and Air Logistics NAM
Recent News
2024-04-24
2024-03-21
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