Headlands Research · 13 hours ago
Patient Recruitment Specialist
United States
Full-time
Remote
New Grad, Entry LevelHeadlands Research is a leading network of advanced clinical trial sites dedicated to enhancing clinical trial delivery. The Patient Recruitment Specialist will be responsible for recruitment activities for assigned clinical trials, including phone screening potential participants and developing recruitment strategies.
BiotechnologyHealth CareMedical
Responsibilities
Make 60+ outbound calls a day, responding to patients that are interested in participating in a clinical trial; assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
Answer incoming calls from potential study patients and assess preliminary subject eligibility against protocol specific inclusion and exclusion criteria
Pass qualified patients onto the Sr. Patient Recruitment Specialist for more detailed medical pre-screening
Develop and maintain working knowledge of assigned medical indications
Review patient database, vendor portals and other electronic platforms as required to identify potential study patients and initiate contact
Ensure accurate collection and entry of patient information into the relevant databases while on the phone
Ensure courteous and efficient service is provided to all callers
Support other members of your team as well as cross-functional team members
Attend and contribute to department meetings
Performing other administrative tasks, as required
Qualification
Required
Prior experience delivering excellent customer service is required; call center experience a plus
Possess exceptional organizational skills and attention to details
Display excellent verbal and written communication skills
Able to quickly adapt to changes in responsibilities, workloads and priorities
Be a fast learner with capacity to retain and differentiate key enrollment criteria across clinical trials
Demonstrate a focus on process improvement and be capable of articulating ideas for improving efficiency and maximizing results
Possess well-developed interpersonal skills and an ability to work well independently, as well as with co-workers, peers, supervisor and external customers
Able to maintain confidentiality with HIPAA guidelines, patient information and other sensitive information
Demonstrate professionalism, sense of urgency and self-motivation to achieve required metrics
Preferred
Bachelor's degree, Associate's degree or equivalent preferred
Medical terminology knowledge a plus
Bilingual (Spanish/English) a plus
Prior inside sales experience a plus
Experience with Salesforce a plus
Passion for communicating to people
Company
Headlands Research
Headlands Research is a globally integrated clinical trial site organization with a mission to improve the clinical trials process.
Founded in 2018
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$29.19MKey Investors
Kohlberg Kravis Roberts
2025-08-14Acquired
2025-07-09Series Unknown· $1.35M
2024-11-01Series Unknown· $2M
Leadership Team
Kyle Burtnett
Chief Executive Officer
Recent News
2025-08-18
2025-08-17
Mergers & Acquisitions
2025-08-15
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